Answering phones from customers professionally and responding to customer inquiries and complaints.

• Researching required information using available internal resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Processing applications in a timely and errorless manner
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.

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