The main roles and responsibilities of the HR & Admin Manager will include but not be limited to the following:
Recruitment and Staff Development
• Manage all staff recruitment processes including, position posting, advertising, short-listing and selection, background checks, hiring.
• Organize and conduct induction training sessions for all new employees well as management of staff exits
• Responsible for continuous staff training and development plans i.e. assessing staff training needs and schedule trainings in coordination with staff supervisors and work activities.
• Oversee and coordinate the performance evaluation process.
Employee Services
• Responsible for confidential management of employee and personnel records
• Manage contract end dates and ensure staff appraisal is completed for contract renewal
• Prepare and manage consultants agreements
• Responsible for employee guidance and counseling as and when required
• Provide useful and accurate staff data for job evaluation process and reward models
• Manage the disciplinary processes in concert with relevant manager and in accordance with the set guidelines
Facilitate review of HR Policies and practices
• Implement operational policies, which are consistent with good practices.
• Participate in organizational policy review process and making recommendations as appropriate
• Ensuring company is in compliance with all labor laws, and minimize legal exposure.
Administrative
• Developing, reviewing, and improving administrative systems, policies and procedures.
• Ensuring office is stocked with necessary supplies and all equipment is working and properly maintained.
• Working with accounting and management team to set budgets, monitor spending, and processing payroll and other expenses.
• Manage vehicles periodic maintenance and inspections.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Organize and supervise other office activities.
Qualifications
Skills and Qualifications
• A Bachelor’s degree in Business Management, Administration or Human Resource management
• A Postgraduate diploma or higher diploma in Human Resource Management.
• At least 7 years’ experience in Human Resources Management.
• Excellent computer skills
Competencies
• Excellent communication and Interpersonal skills.
• Proficient in computer applications
• Good negotiation skills with business acumen are essential.
• Ability to effectively respond to daily changing priorities, with good problem solving skills.
• Mature proactive person with initiative and drive with high level of integrity.
• Ability to observe deadlines and achieve results
• Should be a team player
• Good planning and organizational skills.
Sales Skills for the Workplace
There are some retail sales skills that aren’t usually listed on a resume, but are still important for sales employees. Ensure you have these five skills to achieve success in sales.
Diplomacy
Unfortunately, sales associates have a bad reputation due to marketing tactics like spam emails and robocalls. As a result, you sometimes have to deal with customers who are angry before you’ve even said anything.
An elderly lady watches as her husband pays for the groceries
An outgoing personality helps keep clients happy.
You need diplomatic skills to respond appropriately to customers who want to take out their own troubles on you. Sometimes, you can make a sale despite their initial unwillingness to engage with you by being diplomatic.