1)To work with Senior Manager to drive Service Quality to achieve satisfactory score. 2) To work with unit manager to achieve the targeted score in Complaints Management and Service metrics through effective management of daily operations, people and resources. 3) To implement and adhere to Group’s policies, procedures, service standards and performance measurements which support Service Quality. 4) To provide periodic MIS reporting which are accurate, complete and timely for better management of customers’ complaints. 5) To implement initiatives on the complaint management process flow for better management of customers’ complaints and to achieve higher service excellence. 6) To participate in the implementation of controls within the business unit to meet all regulatory and internal requirements. 7) To follow-up on status of preventive actions agreed with the relevant business units so that no recurrences on similar root causes of service failure resulting in complaints again. 8) To work with team members to achieve service excellence through optimal use of resources. 9) Tracking and compilation of all wrongful logging / reassignment of complaint cases to be accurate, complete and timely. Our client is reputed name in Foreign currency exchange is looking for Quality control Officer. Candidate must be a Degree/Diploma holder with a minimum 5 years of experience in contact center / banking. Good knowledge of banking products/services and front end core Finance/ banking systems Experienced in 6 Sigma, Score card, ISO procedure and Policy. High analytical and problem solving abilities Self motivated, energetic and able to get things done in a timely manner. Excellent time management and organizational skills Possess strong communication and inter-personal relationship skill.
Make Job Search easy
Job searching can be a challenging and overwhelming process, but there are several strategies and steps you can take to make it easier and more effective. Here's a comprehensive guide to help you simplify your job search:
Set Clear Goals:
Define what type of job you're looking for, including industry, role, location, and company size. Having clear goals will help you focus your search and tailor your efforts.
Update Your Resume/CV:
Make sure your resume is up-to-date, well-organized, and tailored to the job you're applying for. Highlight your skills, experiences, and achievements relevant to the position.
Create a Compelling Cover Letter Template:
Draft a versatile cover letter template that you can customize for each application. Emphasize how your skills and experiences align with the company's needs.
Use Job Search Engines:
Utilize online job search engines like Indeed, LinkedIn, Glassdoor, and Monster to find a wide range of job opportunities. Filter your search based on your preferences.
Set Up Job Alerts:
Enable job alerts on these platforms to receive notifications when new positions matching your criteria are posted.
Optimize Your LinkedIn Profile:
Ensure your LinkedIn profile is complete, including a professional photo, detailed work history, skills, and endorsements. Connect with professionals in your field and engage with relevant content.
Networking:
Tap into your professional and personal networks. Let friends, family, colleagues, and acquaintances know you're searching for a job. Attend industry events, job fairs, and virtual networking events.
Company Research:
Research companies you're interested in working for. Understand their culture, values, products/services, recent news, and any job openings.
Customize Applications:
Tailor your resume and cover letter for each application. Highlight specific skills and experiences that match the job requirements.
Utilize Keywords:
Many companies use applicant tracking systems (ATS) to screen resumes. Incorporate relevant keywords from the job description into your resume to increase the chances of passing through these systems.
Prepare for Interviews:
Anticipate common interview questions and practice your responses. Research the company, its recent projects, and its industry to show your enthusiasm and knowledge.
Follow Up:
After applying, follow up with a thank-you email if you get an interview. After interviews, send a thank-you note to express your appreciation and reiterate your interest.
Stay Organized:
Keep a spreadsheet or document to track the jobs you've applied to, the dates, and any follow-up actions required.
Learn and Upskill:
If you have downtime during your job search, consider taking online courses to acquire new skills or enhance existing ones that are relevant to your target roles.
Stay Positive:
Job searching can be challenging and may take time. Stay optimistic, maintain a routine, and engage in activities you enjoy to manage stress.
Consider Working with Recruiters:
If applicable, collaborate with recruiters who specialize in your industry. They can help match you with suitable job opportunities.
Practice Self-Care:
Balancing your job search with self-care activities like exercise, meditation, and spending time with loved ones can help you stay motivated and reduce stress.
Remember that job searching is a process that requires patience and persistence. By following these steps and staying organized, you can make your job search more manageable and increase your chances of finding the right opportunity.