Western passport-holders preferred due to visa processing requirements. Further, a female candidate without family commitments is preferred due to the strong work commitment that will be required. A highly reputed MNC is looking for a Sales and Customer Service Assistant to join their busy Dubai office. Responsibilities: Supporting the Area Sales Manager/Business Director with customer service; Processing RFQ’s including internal technical clarifications; Creating commercial offers with price calculations in accordance with supervisor’s approval and instructions; Control orders, clarifications and follow-ups; Creation of credit notes subject to approval of Regional Director (no signature authorization will rest with the employee); Claim processing; Establishing price lists and creation of sales statistics as per instructions from the Sales Manager; Create case studies if requested by the Sales Manager; Entering customer info into database; Organizing customer visits or Manager’s business trips including visa application processes, flight reservations with related documents; Delivery time estimation in collaboration with internal departments; Coordination of delivery times and schedules and lead time control; Payment control; Credit limit check, follow-up and credit limit increase; Payment terms and conditions coordination such as L/C, etc.; Invitation letters and other related required documents for customers; Filing; Facilitate excellent customer service via various communication channels (email, fax, phone); Creation of PowerPoint’s and other MS Office documents; Supporting and operating in proxy for colleagues in case of sickness or vacation; Carry out additional tasks in absence of Manager; Inter-departments communication within the company.
Degree/Associate Degree in a relevant discipline; Minimum of 3 years experience in similar admin/customer service support or commercial role; Strong knowledge of MS Office; Ability to deal professionally with customers at all levels; Strong writing and communication skills with excellent telephone etiquette; Ability to work as an integral team member, resolving queries and helping other team members; Strong day-to-day planning and organizing; Highly motivated. Language knowledge: English (Fluent), French (Intermediate).
Sales Skills for the Workplace
There are some retail sales skills that aren’t usually listed on a resume, but are still important for sales employees. Ensure you have these five skills to achieve success in sales.
Interpersonal skills
Sales jobs require a lot of human interaction, whether it’s face-to-face, online, or over the phone.
If you’re naturally outgoing and and have good interpersonal skills, you’ll excel at sales.
There’s nothing wrong with being introverted, but introversion isn’t the best quality in a sales employee.
If continually meeting and talking with strangers drains your energy, or if you find yourself regularly stumbling over your words or accidentally making the person you’re speaking with feel uncomfortable, sales might not be the best line of work for you