To focus on achieving the set sales target and constantly bringing more profitable business through regular follow ups and new calls. Close coordination with internal customers as part of improving / maintaining our relationship with external customers so as to maximize sales and growth in revenue. Deal directly with customers either by telephone or by email to generate new business and retain old customers Obtain and evaluate all relevant information to handle inquiries and complaints To participate enthusiastically in all value added activities as assigned by your immediate Manager from time to time and assist in business growth. To Manage and ensure effective coordination with customer it terms of Pricing and quotations. To sell the products and services of the company by calling prospective clients. Carrying out market research Making cold calls and close sales deals over the phone or fixing appointments for field sales team By educating the customer with the latest service and technology that is introduced in the company Coordinating and supporting the filed sales team with information, tracking, documentation, etc to ensure smooth functioning of the sales division.
Sales Skills for the Workplace
There are some retail sales skills that aren’t usually listed on a resume, but are still important for sales employees. Ensure you have these five skills to achieve success in sales.
Diplomacy
Unfortunately, sales associates have a bad reputation due to marketing tactics like spam emails and robocalls. As a result, you sometimes have to deal with customers who are angry before you’ve even said anything.
An elderly lady watches as her husband pays for the groceries
An outgoing personality helps keep clients happy.
You need diplomatic skills to respond appropriately to customers who want to take out their own troubles on you. Sometimes, you can make a sale despite their initial unwillingness to engage with you by being diplomatic.