Responsibilities:
• Answer calls from the general public or to specialized reservations functions serving travel agencies, commercial accounts, group and tour sales, or to special service desks dependent upon call volumes, service levels, and/or employee's skills.
• Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, and courteous manner.
• Resolves customer conflicts requiring handling or service.
• Computes fares and quotes fare rules.
• Issues computer generated tickets, exchanges or re-validations
• Computes and issues refunds for ticket purchases. Skills • IATA or similar diploma
• Minimum 2-4 years of work experience in travel agency, airline or airline General Sales Agency.
• Working experience in all reservation systems
• Excellent command of English and Arabic
• Excellent communication skills
• Excellent presentation skills
A level education with a minimum of 4 years front line travel experience as a Reservation/Sales agent.
Knowledge/Skills of standard fares and ticketing certificate from IATA or equivalent. Knowledge of dnata Front Office system/Airline Reservation systems. Knowledge of world geography and major carrier networks to facilitate quick itinerary planning. Interpersonal ability, telephone and customer service skills. Proficient in MS Office applications i.e. word and excel. Strong verbal and written English is a mus.
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