An Upskilled Waiter with Waldorf Astoria Hotels and Resorts is responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations.

What will I be doing

As an Upskilled Waiter, you are responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations. A Server carries the responsibility of thoroughly understanding the menu, food offerings and food contents. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage an efficiently operated bar shift that is in accordance with the agreed standards and regulations

Use every possible opportunity to gain knowledge in all areas of bar supervision

Ensure all tables receive their drinks and food as requested

Maintain the cleanliness of all equipment used during shifts

Maintain cleanliness of the bar and stores to Health, Safety and Hygiene standards at all times.

Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents

Ensure that all before/after service mise en place is completed to the correct standard

Comply with Company Health & Safety, and Fire Regulations and procedures

Adhere to the Company disciplinary policy when necessary

Maximize revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques

Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of it

Meet or exceed the monthly drink profit margin target

What are we looking for

An Upskilled Waiter serving Waldorf Astoria Hotels & Resorts is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Proven track record of working in an Italian Fine Dining & Michelin star establishments

Minimum 3-5 years of experience in a high-end or luxury hotel, Italian fine dining restaurant, or an equivalent setting.

A warm personality, attentive and smartly presentable

Ability to listen and respond to demanding Guest needs

Excellent leadership, interpersonal and communication skills

Accountable and resilient

Committed to delivering high levels of customer service

Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Luxury hospitality experience in a similar role
Passion for delivering exceptional levels of guest service

What will it be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!