A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary
What are we looking for?
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in a customer-focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in cash handling
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
It is observed that many people say that they are not happy with their work at their employment place. Actually such people are not fully satisfied with their job and this situation is termed as job satisfaction. Job satisfaction refers to the situation where worker love the job and feel happiness in working. There is only little number of people who say that they are happy with the job. The reason is that due to high competition every employer knows that he could hire the new worker if old worker deny to work. In such situation he gets ready to oppress the workers for unjustified work. This thing generates sense of uneasiness for workers.
The worker who feel pleasure in completing his task and also feel security in his job, It is considered that he is enjoys of job satisfaction immensely. Such workers mostly progress in their job rank with the passage of time.
Job satisfaction refers to the level of contentment, fulfillment, and positive feelings an individual experiences in their job or occupation. It reflects how well a person's expectations, needs, and aspirations are met within the context of their work. When someone is satisfied with their job, they tend to experience higher morale, motivation, and overall well-being, which can have positive effects on their performance, productivity, and commitment to their organization.
Key factors that contribute to job satisfaction include:
Work Environment: A supportive and respectful work environment that promotes collaboration, open communication, and a sense of belonging can contribute to higher job satisfaction.
Work-Life Balance: Achieving a balance between work and personal life is important for job satisfaction. Employees who can manage their work responsibilities while having time for their personal interests and family tend to be more satisfied.
Compensation and Benefits: Fair and competitive compensation, along with benefits such as healthcare, retirement plans, and bonuses, can enhance job satisfaction.
Career Development and Advancement: Opportunities for growth, skill development, and advancement within the organization can increase job satisfaction by providing a clear path for personal and professional progress.
Recognition and Appreciation: Feeling valued and appreciated for one's contributions can significantly impact job satisfaction. Regular feedback, recognition, and acknowledgment of achievements contribute to a positive work experience.
Job Role and Responsibilities: Matching an employee's skills and interests with their job role can lead to higher job satisfaction. Clear job expectations and responsibilities that align with an individual's strengths can enhance their sense of accomplishment.
Autonomy and Decision-Making: Having a degree of autonomy and the ability to make decisions can empower employees and contribute to their satisfaction.
Relationships with Colleagues and Supervisors: Positive relationships with colleagues and supervisors foster a sense of belonging and support, which can lead to increased job satisfaction.
Organizational Culture: A healthy and positive organizational culture that promotes shared values, ethics, and a sense of purpose can positively influence job satisfaction.
Job Security: A sense of job security and stability can contribute to reduced stress and higher job satisfaction.
Challenging and Meaningful Work: Engaging and meaningful tasks that align with an individual's skills and passions can lead to greater job satisfaction.
Workload and Stress Management: Reasonable workloads and effective stress management support job satisfaction by preventing burnout and promoting well-being.
Job satisfaction is a complex and multi-faceted concept that can vary from person to person. It is influenced by both objective factors (such as compensation and benefits) and subjective factors (such as personal values and attitudes). Organizations that prioritize creating a positive and supportive work environment are more likely to have employees who are satisfied with their jobs, leading to higher retention rates, improved performance, and a positive reputation.