A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
Convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking for?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a Reservations environment
Tertiary qualifications, or other collegiate-level degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Sales Skills to Put on Your Resume
Although there are many types of sales jobs, certain sales skills are universal. These five sales job skills for your resume will be attractive to hiring managers, no matter the industry or company.
Tip
Use the job ad to find out which skills to list on your resume. Employers always list the skills and abilities they want in the job description.
Internet Skills
Internet skills may be an extension of computer skills, but they’re key to being a good sales employee. Even if the position you’re applying for doesn’t explicitly involve conducting sales online, such abilities are helpful to have.
For instance, sales employees must be internet-savvy to conduct relevant research, network with leads, and share information with colleagues.
Being able to navigate the internet is, without a doubt, one of the top sales skills.
Basic internet skills include knowing how to:
send and receive emails
navigate social networks like Facebook and LinkedIn
conduct research using search engines
Tip
It’s a good career move to learn how to add your resume to LinkedIn so more employers can see it. They might even contact you without you applying for a position.
Online research skills require critical thinking and strong decision-making abilities, and are essential for anyone involved in direct sales.