Call Center Supervisor

Tracks and monitors the team's daily operations and gather feedback to generate daily reports for the management.

Assign ques and workload.
Meeting operations KPI's.
Checks the Projects Statuses and updates on the performance of each project to the management.
Handle escalations with clients.
Interacts and coordinates with other Group Business Units concerning escalations.
Assist the Contact Center Manager with upcoming projects and on-going plans to achieve team and department goals.
Maximize the utilization of resources and agents.
Receive Inbound Calls, Emails and Live Chats through call center application as and when needed.
Coach and mentor the team.
Tasks commensurate with the role.

Requirements
Relevant Education Degree
3 years experience in a senior/supervisory role in Contact Call center
Fluent in Arabic and English
Approachable personality
Outstanding leadership, interpersonal, and problem-solving skills
Excellence verbal and written communications skills
Effective listening skills
Ability to adapt to change and multi-task are essential qualities
Advanced Skills in Microsoft Office
Excellent time management
Excellent team leader

Benefits
Employment Visa
Paid Annual Leave
Medical Insurance for self & dependents
Return air ticket every two years for self & 3 dependents
Company T&Cs Apply

Best practices can make a positive impact on the workplace.

Following these best practices can help you be successful in your job and make a positive impact on the workplace.

• Be clear about your expectations. At the beginning of a new job, it's important to have a clear understanding of your role and responsibilities. This will help you set realistic goals and expectations, and it will also help you avoid any surprises down the road.

• Be proactive. Don't wait for things to come to you. Take initiative and look for ways to contribute to your team and the company. This will show your employer that you're a valuable asset.

• Be a team player. Be willing to help out your colleagues and be supportive of their efforts. This will create a positive work environment and make you more approachable.

• Be communicative. Communicate effectively with your colleagues, your manager, and your customers. This will help you build relationships and get your work done efficiently.

• Be professional. Dress and act professionally at all times. This will show your employer that you're serious about your job and that you're a good fit for the company culture.

• Be positive. A positive attitude can go a long way in the workplace. It will make you more enjoyable to work with and it will help you stay motivated even when things get tough.

Here are some additional best practices that can help you boost morale and engagement in the workplace:

• Recognize accomplishments. When someone does a good job, be sure to let them know. This will show them that you appreciate their efforts and it will motivate them to continue doing their best.

• Prioritize learning. Encourage employees to learn new skills and stay up-to-date on industry trends. This will help them grow in their careers and it will make them more valuable to the company.

• Open communication channels. Make sure there are open lines of communication between employees and management. This will help to build trust and rapport, and it will also make it easier to resolve any problems that arise.

• Make yourself helpful. Be willing to help out your colleagues, even if it's not your job. This will show that you're a team player and that you're willing to go the extra mile.

• Don't be afraid to speak up. If you have an idea or a suggestion, don't be afraid to share it. This shows that you're engaged and that you're willing to contribute to the company.

Short Info

Best practices can make a positive impact on the workplace.

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