Tracks and monitors the team's daily operations and gather feedback to generate daily reports for the management.
Assign ques and workload.
Meeting operations KPI's.
Checks the Projects Statuses and updates on the performance of each project to the management.
Handle escalations with clients.
Interacts and coordinates with other Group Business Units concerning escalations.
Assist the Contact Center Manager with upcoming projects and on-going plans to achieve team and department goals.
Maximize the utilization of resources and agents.
Receive Inbound Calls, Emails and Live Chats through call center application as and when needed.
Coach and mentor the team.
Tasks commensurate with the role.
Requirements
Relevant Education Degree
3 years experience in a senior/supervisory role in Contact Call center
Fluent in Arabic and English
Approachable personality
Outstanding leadership, interpersonal, and problem-solving skills
Excellence verbal and written communications skills
Effective listening skills
Ability to adapt to change and multi-task are essential qualities
Advanced Skills in Microsoft Office
Excellent time management
Excellent team leader
Benefits
Employment Visa
Paid Annual Leave
Medical Insurance for self & dependents
Return air ticket every two years for self & 3 dependents
Company T&Cs Apply
How to Use Keywords in Your Resume
ATS software is not always accurate. So when you’ve found the keywords to put on your resume, you need to include them clearly so that the ATS can read them.
Don’t: Embed resume keywords in images or use fancy fonts.
Do: Use standard fonts and avoid images in favor of plain text.
Use a Standard Resume Font
Pick a standard font for your resume? When the ATS scans your application, it can only read resume keywords if they’re written using common fonts.
Fonts like Calibri, Cambria, and Georgia come preinstalled on most computers. Also be sure to avoid uncommon fonts — particularly ones downloaded from the internet.