Supports and provides service via toll free, e-mails, live chats, and social media to manage the business' relationship with customers.
Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.
Generates Sales Leads.
Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.
Captures customer information, schedules appointments and forwards those to the Service Department to assure requested appointments are met.
Utilizes all product, operational and Contact Center trainings provided to identify voice skills and how to enhance a good telephone presentation.
Receives Inbound Calls, Emails, and Live Chats through Genesys Contact Center System.
Receives Outbound Calls for different campaigns through Genesys Contact Center System.
Saves customer profile in Forms through Genesys Contact Center System.
Qualifies the call through Genesys Contact Center System.
Obtains the status of service requests and service history through Oracle Application and informs the customers.
Gathers customer information regarding service history through Oracle Application.
Requirements
Six months to one year of customer service experience is preferred.
High-school graduate - preferred.
Good to very good English writing/speaking skills
Very good Arabic writing/speaking skills
Effective listening skills
Familiarity with Microsoft Office products and general computer keyboard skills
Friendly and courteous telephone manner required.
Punctuality and efficiency, with the ability to prioritize.
Willing to consider working based on rotating shifts (schedule will be made to accommodate staff’s other commitments such as school/university schedule — in compliance with the required number of working hours per day as per company policy.).
Benefits
Benefits
Medical Insurance
Annual Leave
Company T&Cs Apply
Resume Keyword Practices to Avoid
We’ve established that using resume keywords throughout your application boosts your chances of a human hiring manager seeing it.
However, be careful not to overdo it.
Packing your resume full of keywords is almost as bad as not including any at all.
Don’t forget that a real person will (hopefully) see your resume at some point. So use natural language that engages that person.
Tip
Make sure you balance hard skills vs soft skills on your resume to show you’re a rounded candidate.
Otherwise, they’ll think you’re either a bad writer — which indicates your communication skills aren’t good — or assume you’re trying to beat the ATS, making you seem dishonest.
Keyword Stuffing
Keyword stuffing refers to using the same keyword again and again in an unnatural way to get your resume past the ATS.
People engage in keyword stuffing because some ATS software gives applications a higher ranking when it detects a keyword is used more. For instance, an ATS might assign a higher score to a candidate who mentions “search engine optimization” six times over one who mentions it three times.
Here’s an example of how one applicant tried to stuff the keyword “customer satisfaction” in their resume:
Boosted customer satisfaction by 47% by implementing customer satisfaction methods as part of company-wide effort to increase customer satisfaction rates.
Trained 7 new staff members in all aspects of housekeeping, ensuring that they meet health and safety standards
An applicant stuffs the keyword “customer satisfaction” on their resume.
See how extreme this is?
This technique might get your resume past the ATS, but will immediately turn off the hiring manager — ruining your chances of getting hired.