Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.
Job Description
We are seeking a dynamic and experienced Outlet Manager to join our team in Jeddah, Saudi Arabia. As an Outlet Manager, you will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and driving financial performance.
Manage inventory levels and stock control to optimize resources and minimize waste
Develop and implement strategies to increase revenue and profitability of the outlet
Prepare and analyze financial reports, implementing corrective actions as necessary
Oversee and optimize staffing levels to meet operational demands and special events
Ensure high standards of food quality, presentation, and customer service
Conduct regular team briefings and training sessions to enhance product knowledge and service skills
Maintain and update guest history records to facilitate personalized service for repeat customers
Ensure compliance with food safety and hygiene standards
Manage the outlet's budget, controlling costs without compromising quality
Collaborate with other departments to support overall business objectives
Resolve customer complaints promptly and professionally
Implement and monitor promotional activities to drive sales and customer engagement
Qualifications
Bachelor's degree in Hospitality Management, Business Administration, or related field
Minimum of 2 years of experience as an Outlet Manager or 5+ years of progressive experience in food and beverage management
Proven track record in team leadership and staff development
Strong financial acumen with experience in budgeting and financial reporting
Excellent customer service skills with a focus on creating memorable guest experiences
Proficiency in inventory management and point-of-sale systems
In-depth knowledge of food and beverage trends, quality standards, and health regulations
Ability to work flexible hours, including evenings, weekends, and holidays
Excellent communication and interpersonal skills
Fluency in English; knowledge of Arabic or other languages is a plus
Familiarity with local culture and customs in Jeddah, Saudi Arabia
Strong problem-solving skills and ability to make quick, informed decisions
Proficiency in Microsoft Office suite and restaurant management software
Additional Information
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Sales Skills to Put on Your Resume
Although there are many types of sales jobs, certain sales skills are universal. These five sales job skills for your resume will be attractive to hiring managers, no matter the industry or company.
Tip
Use the job ad to find out which skills to list on your resume. Employers always list the skills and abilities they want in the job description.
Communication
Communication skills are everything for a sales associate. Often, leads become sales because people like and trust the person they’ve been communicating with.
You could be the most knowledgeable salesperson in the world. However, if people feel like they can’t comfortably communicate with you, they’ll be less likely to buy from you.
If people feel they can’t comfortably communicate with you, they’ll be less likely to buy from you.
There are many types of communication skills, and it’s fine to list them separately on your resume. Common communication skills include:
Verbal communication skills
Listening skills
Interpersonal skills
Written communication skills
Public speaking skills
Presentation skills