Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.
Job Description
We are seeking a friendly and professional Hostess to join our team in Jeddah, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.
Greet and welcome guests with a warm, friendly demeanor
Manage reservations and seating arrangements efficiently
Provide menus and inform guests about daily specials or promotions
Assist with guest inquiries and provide information about the restaurant and local attractions
Coordinate with the kitchen and wait staff to ensure smooth service flow
Handle cash and credit card transactions accurately
Maintain a clean and organized reception area
Assist in answering phone calls and managing to-go orders
Support the wait staff during peak hours as needed
Ensure compliance with health and safety regulations
Qualifications
Proven experience as a hostess or in a similar customer service role
Excellent communication and interpersonal skills
Fluency in English; knowledge of Arabic or other languages is a plus
Flexibility to work rotating shifts, including evenings, weekends, and holidays
Strong multitasking abilities and attention to detail
Basic math skills for handling bills and transactions
Proficiency in using reservation systems and point-of-sale (POS) software
Knowledge of Saudi Arabian culture and customs
Ability to remain calm and professional in high-pressure situations
Positive attitude and enthusiasm for creating memorable guest experiences
Professional appearance and grooming standards
High school diploma or equivalent; hospitality-related education is a plus
Additional Information
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Resume Keyword Practices to Avoid
We’ve established that using resume keywords throughout your application boosts your chances of a human hiring manager seeing it.
However, be careful not to overdo it.
Packing your resume full of keywords is almost as bad as not including any at all.
Don’t forget that a real person will (hopefully) see your resume at some point. So use natural language that engages that person.
Tip
Make sure you balance hard skills vs soft skills on your resume to show you’re a rounded candidate.
Otherwise, they’ll think you’re either a bad writer — which indicates your communication skills aren’t good — or assume you’re trying to beat the ATS, making you seem dishonest.
Keyword Stuffing
Keyword stuffing refers to using the same keyword again and again in an unnatural way to get your resume past the ATS.
People engage in keyword stuffing because some ATS software gives applications a higher ranking when it detects a keyword is used more. For instance, an ATS might assign a higher score to a candidate who mentions “search engine optimization” six times over one who mentions it three times.
Here’s an example of how one applicant tried to stuff the keyword “customer satisfaction” in their resume:
Boosted customer satisfaction by 47% by implementing customer satisfaction methods as part of company-wide effort to increase customer satisfaction rates.
Trained 7 new staff members in all aspects of housekeeping, ensuring that they meet health and safety standards
An applicant stuffs the keyword “customer satisfaction” on their resume.
See how extreme this is?
This technique might get your resume past the ATS, but will immediately turn off the hiring manager — ruining your chances of getting hired.