Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming
and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.
RESPONSIBILITIES
Greet patients, direct them to appropriate departments and provide routine information about the hospital
when necessary.
· Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call
backs.
· Appointment management including no-shows, rescheduling of patients and confirmations.
· Register new patients and ensure the records of current patients are up to date.
· Provide information about medical insurance coverage to patients and collect the payment/ co-payment based
on the insurance eligibility.
· Provide claim forms in case the patient wants to claim reimbursement.
· Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the
hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards
of finance protocols.
· Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments,
doctor’s duty roster, and procedures for booking appointments.
· Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
· Check emails daily, ensuring you respond to queries in a timely manner.
· Ensure operations are carried out uniformly according to the hospital policies and procedures. · Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations. · Participate in the Hospital training programs. · Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services. · Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department · Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI. · Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. · Exercises effective interpersonal skills in dealings with department staff, colleagues and management. · Maintains patient & staff confidentiality. · Maintain high standards of data accuracy while ensuring compliance with privacy regulations. · Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests. · Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes. · Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services. · Provide patients with detailed statements and assistance in understanding their charges and payment options. · Prepare and process patient invoices for services, ensuring accurate charges. · Collect co-pays, deductibles, and outstanding balances at the time of service. · Ensure billing practices comply with legal and insurance requirements.
QUALIFICATIONS
· College Diploma - Any discipline or related fields.
In most of the cases interview become the matter of success for the job seeking candidates. Actually during the interview every employer wants to select the right person from the herd that could fulfill the demands of situation. After appropriate qualification confidence of the candidate is the demand of every employer. Therefore, it is necessary to spend some time in assessment of personal confidence before going to appear in the interview.
Majority of the expert the job candidates to forget everything about the environment and just think about the questions asked to you during confidence. In this way one could utilize his mind properly and could produce the best output in the interview. Furthermore, it is good idea to think in mind that only you are the right candidate for the post and employer will definitely select you for the post. In this way you could boost your confidence up-to many folds in the interview.
Building confidence for success in an interview is crucial, as it can greatly impact your performance and how you present yourself. Here are some tips to help you boost your confidence and excel in your interview:
Preparation is Key: Thoroughly research the company, its values, culture, products/services, and recent news. Understand the job description and requirements. This knowledge will make you feel more confident and capable during the interview.
Practice Interview Questions: Anticipate common interview questions and practice your responses. You can also use the STAR method (Situation, Task, Action, Result) to structure your answers for behavioral questions.
Mock Interviews: Conduct mock interviews with a friend, family member, or career counselor. This will help you practice your answers, receive feedback, and get comfortable with the interview format.
Positive Self-talk: Replace negative thoughts with positive affirmations. Remind yourself of your achievements, skills, and strengths. Focus on what you bring to the table.
Visualization: Visualize yourself succeeding in the interview. Imagine yourself confidently answering questions, engaging with the interviewer, and leaving a positive impression.
Body Language: Maintain good posture, make eye contact, and offer a firm handshake. Positive body language exudes confidence and professionalism.
Dress Appropriately: Choose attire that aligns with the company culture and the role you're interviewing for. When you feel well-dressed, it can boost your self-assurance.
Arrive Early: Plan to arrive at the interview location well ahead of time. This will give you a chance to settle in, calm your nerves, and mentally prepare.
Breathing Exercises: Practice deep breathing exercises before the interview to relax your body and mind. Deep, slow breaths can help reduce anxiety.
Focus on Accomplishments: During the interview, highlight your past achievements and experiences. Discuss specific instances where you contributed to a team or solved a problem successfully.
Engage with the Interviewer: Show genuine interest in the company and the role by asking thoughtful questions. This demonstrates your enthusiasm and willingness to contribute.
Controlled Speech: Speak clearly, confidently, and at a moderate pace. Avoid using filler words such as "um" and "uh."
Confidence Through Preparation: The more prepared you are, the more confident you'll feel. Have extra copies of your resume, a list of references, and any supporting documents ready.
Learn from Rejections: If you don't succeed in one interview, view it as a learning opportunity. Reflect on what went well and what could be improved for the next time.
Mindfulness and Relaxation: Practice mindfulness techniques or relaxation exercises to manage interview jitters and keep your focus in the moment.
Remember, building confidence takes time and effort. By consistently practicing these tips and focusing on your strengths, you can increase your confidence and improve your performance in interviews.