Job Purpose
To provide the highest level of service in order to sell Emirates high value airline tickets and services and to assist premium customers with managing their travel plans. Assist Team Leader and support junior staff.
Job Outline:
- Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products.
- Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated, and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
- Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
- Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
- Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases and special services.
- Deputise for the Customer Sales and Service Team Leader in their absence and provide help and support to junior team members and assist in coaching and development activities.
- Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline
- Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters and around thereby providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only).
- Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. (Reservations and Ticketing Offices only).
- Whenever possible create a database of all potential customers and develop a personal relationship with them by regular communication. (Reservations and Ticketing Offices only).
Qualifications & Experience
Commercial/Sales. Reservations/Ticketing : 3+ Years
10 Years schooling or equivalent :
Experience: 2+ years in a contact centre or reservations office environment within the airline industry. Knowledge/skills Knowledge of contact centre and airline industry procedures and methodology. Standard Fares and Ticketing courses, Skywards and MARS reservations systems.
Skills:
• Excellent interpersonal, telephone and customer service skills.
• Ability to work in a busy sales team environment.
• PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
Other languages besides English 1. Arabic
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
21 Feb
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Career development techniques are strategies and activities that individuals can engage in to enhance their skills, knowledge, and opportunities for professional growth. Here are some effective career development techniques to consider:
Set Clear Goals: Define short-term and long-term career goals. Having clear objectives will help you stay focused and motivated.
Self-Assessment: Reflect on your strengths, skills, interests, and values. Understand your personal and professional preferences to make informed career decisions.
Continuous Learning: Pursue ongoing education and skill development. Take courses, attend workshops, webinars, and seminars to stay current in your field.
Networking: Build a strong professional network by attending industry events, joining online communities, and connecting with colleagues and mentors.
Mentorship and Coaching: Seek guidance from experienced professionals who can provide valuable insights, advice, and support.
Job Rotation: Explore different roles within your organization to gain diverse experience and broaden your skill set.
Cross-Functional Projects: Collaborate with colleagues from other departments or teams to develop a deeper understanding of the organization and expand your skills.
Leadership Development Programs: Participate in programs designed to nurture leadership skills and prepare you for higher responsibilities.
Online Presence: Build a strong online presence through platforms like LinkedIn to showcase your expertise and connect with professionals in your field.
Volunteer and Pro Bono Work: Offer your skills to nonprofit organizations or volunteer for projects that align with your career goals.
Personal Branding: Define your unique value proposition and personal brand to differentiate yourself in the job market.
Public Speaking and Presentation Skills: Improve your communication skills by practicing public speaking and giving presentations.
Career Workshops and Seminars: Attend workshops and seminars on topics like resume building, interview skills, and job search strategies.
Industry Certifications: Obtain relevant certifications that demonstrate your expertise and commitment to your field.
Skill Showcasing: Create an online portfolio, blog, or website to showcase your projects, accomplishments, and skills.
Read and Stay Informed: Keep up with industry trends and developments by reading books, articles, and research relevant to your field.
Time Management: Develop effective time management skills to prioritize tasks and maximize productivity.
Goal Tracking: Regularly review your progress toward your career goals and adjust your strategies as needed.
Embrace Challenges: Take on challenging projects that push you outside your comfort zone and help you acquire new skills.
Feedback and Self-Reflection: Seek feedback from supervisors, peers, and mentors to identify areas for improvement. Engage in self-reflection to assess your growth and areas of development.
Remember that career development is a continuous process. It's important to tailor these techniques to your individual needs, preferences, and career goals. Regularly assessing your progress, adapting to changes in your industry, and being open to new opportunities will contribute to your ongoing professional growth.