Job Summary
We are seeking a highly motivated IT professional to join our team as an IT Support Engineer – Security Solutions & AMC Management. In this role, you will play a vital part in ensuring the security of our clients’ IT infrastructure by leveraging your knowledge of industry-leading security products and solutions. Additionally, you will be responsible for managing our Annual Maintenance Contracts (AMCs) with clients, ensuring they receive the proactive support they need.
Responsibilities:
* Security Expertise:
* Possess a strong understanding of IT best practices and principles.
* Stay up-to-date on the latest IT threats and vulnerabilities.
* Experience with a variety of security solutions, including:
* Endpoint Security (TrendMicro, Crowd strike, ESET, Kaspersky)
* Email Security (Barracuda, Avanan, Mimecast)
* Network Security (FortiGate, SonicWALL, Watchguard)
* Backup Solutions (Veeam, Acronis)
* Storage Solutions (QNAP, Synology, Infor trend, Seagate, Unitrends)
Technical Skills:
* Experience with Windows Server deployment and management, including Active Directory, File Servers, and Print Servers.
* Proficient in virtualization technologies like VMware and Hyper-V.
* Familiarity with HCI (Hyper-Converged Infrastructure) solutions from vendors like Nutanix, HP, Dell, Lenovo, and Sangfor.
* Working knowledge of storage solutions from QNAP, Synology, Seagate, Stonefly, and Infortranz.
* Understanding of Mobile Device Management (MDM) solutions.
* Proficiency in Microsoft 365 administration and Azure cloud services.
AMC Management:
* Manage and oversee client AMCs, ensuring adherence to agreed-upon service levels.
* Proactively identify and address potential IT issues before they become major problems.
* Perform routine maintenance tasks as outlined in the AMC.
* Communicate effectively with clients regarding AMC services and updates.
* Problem-Solving and Analysis:
* Proactively identify and address potential IT security risks.
* Analyze security incidents and implement appropriate mitigation strategies.
* Troubleshoot security-related issues and ensure efficient resolution.
* Communication and Collaboration:
* Effectively communicate complex technical information to both technical and non-technical audiences.
* Collaborate effectively with internal teams and clients to ensure successful implementation of security solutions and AMC services.
* Document IT security procedures and best practices.
Qualifications:
* Minimum of 3-5 years of experience in IT support or a related field, with a focus on security solutions.
* Experience managing IT service contracts (AMCs) a plus.
* Excellent analytical and problem-solving skills.
* Strong communication and collaboration skills.
* Ability to work independently and as part of a team.
* Passion for IT security and a commitment to staying current with the latest threats and solutions.
Benefits:
We offer a competitive salary and benefits package, including health insurance and opportunities for professional development.
Note:
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