We are seeking a professional and customer-focused hotel manager to oversee our hotel operations. In this position, you will direct the day-to-day operations and activities at your allocated hotel location. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance.
To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.
Hotel Manager Responsibilities:
Overseeing personnel, including receptionists, kitchen staff, and office employees.
Monitoring employee performance and conducting regular evaluations to help improve customer service.
Collecting payments and maintaining records of budgets, funds, and expenses.
Welcoming and registering guests once they arrive.
Resolving issues regarding hotel services, amenities, and policies.
Organizing activities and assigning responsibilities to employees to ensure productivity.
Creating and applying a marketing strategy to promote the hotel’s services and amenities.
Coordinating with external parties, including suppliers, travel agencies, and conference planners.
Evaluating hotel performance and ensuring compliance with health and safety rules.
Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.
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Sales Skills for the Workplace
There are some retail sales skills that aren’t usually listed on a resume, but are still important for sales employees. Ensure you have these five skills to achieve success in sales.
Persistence
The ability to persist in spite of rejections is vital for salespeople. Not everyone will say “no” directly — some will listen to your entire pitch and then politely decline. To be a good sales employee, you can’t take this personally either.
Keep in mind that rejection is just part of working in sales. Assume that you’ll receive many more rejections than sales, and learn to shrug them off without interpreting them as a reflection on your ability.
Keep in mind that rejection is just part of working in sales.