IT Skills and Experience:
Computer OS/Peripherals troubleshooting
Handling Different PC Operating Systems ( Windows 7/8 and 10)
Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
Basic knowledge of SOE and group policies
Printer support
Good knowledge of MS Office tools installation & troubleshooting
Excellent customer service and people skills
Field experience supporting a variety of technologies and services
Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Personal Attributes:
Excellent End-user computing skills.
Good knowledge of Infrastructure support.
Strong analytical and problem-solving capabilities
Well-organized and extremely detail-oriented
Strong customer service ethic and excellent communication skills, both oral and written
Passionate about delivering quality no matter what you are doing
Can work both independently and in a collaborative team-oriented environment
A self-starter, motivated to push the limits and think outside of the box
Fondness for solutions that are simple, elegant, and effective
Ability to work with and maintain confidential information
Language Proficiency: German, English
In-depth knowledge of:
Windows OS (e.g. XP, Vista, Windows 7, 10)
Microsoft Office applications
PCLaptop hardware
PCLaptop peripherals, including printers
Mobile devices
Basic knowledge of:
Active Directory
Exchange
Apple OS
SCCM
IT Qualifications
At least two of the following:
PCLaptop OEM Maintenance Certification
CompTIA A+ Certification
Microsoft Certified IT Professional (MCITP) certification in the desktop area
Microsoft Office Specialist (MOS) Certification
Experience in a similar role
3+ years of relevant experience.
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How to Use Keywords in Your Resume
ATS software is not always accurate. So when you’ve found the keywords to put on your resume, you need to include them clearly so that the ATS can read them.
Don’t: Embed resume keywords in images or use fancy fonts.
Do: Use standard fonts and avoid images in favor of plain text.
Scatter Keywords throughout Your Resume and Cover Letter
Repeating keywords in a resume is another great way to highlight important job skills.
For instance, if you’re writing a teacher resume, you might use the keyword “classroom management” in the skills section.
You can also repeat “classroom management” in your resume summary to illustrate how you applied this ability in a real-world situation.