Managing the overall administrative duties in an organization, including coordinating with higher management to identify process and operations improvement and other business opportunities to grow revenues and increase profitability. Senior administrators monitor and delegate tasks to the administrative staff, resolve discrepancies on record-keeping, respond to the customers' inquiries and concerns, ensure the adequacy of inventory, and train new staff. They also inspect and update the database regularly for business information and customer details, as well as handling complaints or directing them to the appropriate personnel and department.

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