Serve as the first point of contact for customers seeking technical assistance over the phone or email
Install and configure computer hardware operating systems and applications as per company procedures.
Troubleshoot system and network problems. Maintain procedures and reports that provide technical support to the entire organization.
Desktop Support Requirements:
3-5 years of experience as an Desktop Support.
Exceptional ability to provide technical support and resolve queries.
In-depth knowledge of computer hardware, software, and networks.
Ability to determine IT needs and train end-users.
Experience in documenting processes.
Working knowledge and expertise with a variety of software, hardware, and applications.
Analytical skills to study problems and records and identify solutions.
Strong interpersonal communication and relationship-building skills.
Ability to manage time and effectively prioritize numerous projects at one time.
Ability to priorities your workload.
Help Desk Qualifications / Skills:
Problem solving
LAN knowledge
Verbal communication
Operating systems
Phone skills
Customer service
Quality focus
PC proficiency.
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How to Use Keywords in Your Resume
ATS software is not always accurate. So when you’ve found the keywords to put on your resume, you need to include them clearly so that the ATS can read them.
Don’t: Embed resume keywords in images or use fancy fonts.
Do: Use standard fonts and avoid images in favor of plain text.
Scatter Keywords throughout Your Resume and Cover Letter
Repeating keywords in a resume is another great way to highlight important job skills.
For instance, if you’re writing a teacher resume, you might use the keyword “classroom management” in the skills section.
You can also repeat “classroom management” in your resume summary to illustrate how you applied this ability in a real-world situation.