Serve as the first point of contact for customers seeking technical assistance over the phone or email
Install and configure computer hardware operating systems and applications as per company procedures.
Troubleshoot system and network problems. Maintain procedures and reports that provide technical support to the entire organization.
Desktop Support Requirements:
3-5 years of experience as an Desktop Support.
Exceptional ability to provide technical support and resolve queries.
In-depth knowledge of computer hardware, software, and networks.
Ability to determine IT needs and train end-users.
Experience in documenting processes.
Working knowledge and expertise with a variety of software, hardware, and applications.
Analytical skills to study problems and records and identify solutions.
Strong interpersonal communication and relationship-building skills.
Ability to manage time and effectively prioritize numerous projects at one time.
Ability to priorities your workload.
Help Desk Qualifications / Skills:
Problem solving
LAN knowledge
Verbal communication
Operating systems
Phone skills
Customer service
Quality focus
PC proficiency.
Note:
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After acquiring the suitable job every worker start seeking the ways of promotion. It is fact some people rise in rank rapidly while other could not. There are some common differences in these two types of workers. A brief discussion is made about these differences which will help the reader of this post to understand the effective way of getting promotion in job.
Most common difference in the above mentioned two types of workers is that one type of worker try to understand the basics of working techniques and get control over the techniques rapidly. In this way he becomes the master of those techniques which make him the efficient and resourceful worker. These are attributes which could seduce the employer and in the result that worker gets rapid promotion. On the other hand the person who struggle in understanding the work procedure could not captivate the attention of employer. In the result such worker could not rise in rank with the desired pace.