Salary: To Be Determined (TBD)
Job Function: Training/Instruction
Experience: 2 - 3 years
Education: Bachelor's Degree
Duties & Responsibilities:
Design and deliver training programs to enhance the skills and knowledge of contact center agents.
Develop training materials and update existing programs to ensure they reflect current practices and procedures.
Conduct training sessions, workshops, and seminars to improve agent performance and customer satisfaction.
Evaluate the effectiveness of training programs through assessments and feedback.
Collaborate with management to identify training needs and implement solutions.
Provide ongoing coaching and support to contact center agents.
Maintain detailed records of training activities and progress.
Requirements:
Experience: Minimum of 2 years of experience in a contact center environment is mandatory.
Language Skills: Must be an Arabic speaker with fluency in English.
Gender: Open to both males and females.
Location: Candidates must be currently located in the UAE.
Availability: Immediate joiners are preferred.
Preferred Qualifications:
Excellent communication and presentation skills.
Strong organizational and time management abilities.
Ability to adapt training methods to suit various learning styles.
Proficiency in training software and tools.
Strong analytical skills to assess training needs and effectiveness.
Teleperformance is a global leader in outsourcing and offshoring consulting, offering a dynamic and inclusive work environment. Join us and contribute to our mission of delivering exceptional customer experiences.
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Resume Keyword Practices to Avoid
We’ve established that using resume keywords throughout your application boosts your chances of a human hiring manager seeing it.
However, be careful not to overdo it.
Packing your resume full of keywords is almost as bad as not including any at all.
Don’t forget that a real person will (hopefully) see your resume at some point. So use natural language that engages that person.
Tip
Make sure you balance hard skills vs soft skills on your resume to show you’re a rounded candidate.
Otherwise, they’ll think you’re either a bad writer — which indicates your communication skills aren’t good — or assume you’re trying to beat the ATS, making you seem dishonest.
Hidden Keywords
This is a sneakier trick some applicants use. It involves copy-pasting a keyword several times, but applying a white font so that the keywords are invisible.
But because the ATS scans all words despite their color, it counts all instances of a keyword. For example, a resume might contain five “invisible” instances of the keyword “business analysis” but only three “visible” ones. The “Find” tool can reveal where invisible keywords are:
Resume Objective
Business Analyst with over 5 years of experience supporting business solution software and performing business analysis. Aiming to utilize my strong prioritization skills and business analysis ability to achieve the goals of your company. Possess a Certification in Business Analysis.
Invisible keywords are used by some candidates.
The ATS counts all eight instances though, and “ranks” that resume higher.
However, since most ATS software lets the hiring manager see a plain text version of the resume, “hidden” keywords appear, and they’ll see your trick.
The result? You’ll come across as untrustworthy, and not worth hiring.