direct the daily operations of the customer service team
plan, prioritize and delegate work tasks to ensure proper functioning of the department
ensure the necessary resources and tools are available for quality customer service delivery
review customer complaints track customer complaint resolution
handle complex and escalated customer service issues
co-ordinate and manage customer service projects and initiatives
oversee the achievement and maintenance of agreed customer service levels and standards.
Leadership Skills: Customer service managers will need to motivate the team, work with them to make sure they abide by all company policies and procedures. Problem-Solving Skills: You will have to solve customer issues, sometimes without seeing the actual problem first hand. • At least 2 to 3 years related work and previous management experience with a reputable Courier company or related. GCC experience is an advantage.
• Process and customer-focused with strong interpersonal skills.
• Proven experience in solving complex problems and coming up with viable solutions under extreme pressure.
• Excellent computer skills, including proficiency In MS Office. *supervisory skills *Must be able to handle pressure *Should be able to do multi task
Sales Skills to Put on Your Resume
Although there are many types of sales jobs, certain sales skills are universal. These five sales job skills for your resume will be attractive to hiring managers, no matter the industry or company.
Tip
Use the job ad to find out which skills to list on your resume. Employers always list the skills and abilities they want in the job description.
Self-Motivation
Reaching goals as a salesperson is critical because it means you’re driving the number of transactions employers expect of you. This is why managers seek out self-motivated sales employees.
Your sales skills list should emphasize that you work well under pressure and are motivated to achieve goals. If you shy away from competition or tend to crack under pressure to achieve, sales may not be your calling.
In addition to including “self-motivation,” “goal-oriented,” and similar phrases on your sales skills list, show you’re goal-oriented by highlighting your accomplishments and achievements.
Include concrete numbers, such as the:
targets you’ve met
goals you’ve achieved
awards you’ve won.