We are looking for a Telephone Operator for our hotel apartment who should be aware of calling and receiving calls from customers. Courteously greet the customer and give them the best customer service needed. Give customer’s assistance by answering their inquiries and other concerns. Transfer calls from to designated area or department. Encode and forward customer’s concerns to authorized personnel that will further assist the concern of the customer. Should have knowledge of giving a wakeup calls to the guest as per the guest request. Should be able to take the message on behalf of the guests and forward the same once the guest returns. Update the directory information. Knowledge of telephone switchboard is compulsory and if you have knowledge of opera system then it would be an added advantage.
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