Handles all guest interactions with the highest level of hospitality and professionalism during night, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
Interaction with guest will be in person and by phone.
Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room.
Resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Checks in/out guest in an efficient and friendly manner, using guest name whenever possible.
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
Arranges reservations including dinner, airline car/limo spa, etc. as needed and coordinates reservations. Provides guest with an approved confirmation card for each booking.
Preferred Qualifications And Skills
Degree Holder, preferably in hotel & tourism management
1-3 years of experience in related field
Excellent command in English, Arabic is an advantage.
Note:
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