direct the daily operations of the customer service team
plan, prioritize and delegate work tasks to ensure proper functioning of the department
ensure the necessary resources and tools are available for quality customer service delivery.
review customer complaints track customer complaint resolution
handle complex and escalated customer service issues
co-ordinate and manage customer service projects and initiatives
oversee the achievement and maintenance of agreed customer service levels and standards.
Leadership Skills: Customer service managers will need to motivate the team, work with them to make sure they abide by all company policies and procedures. Problem-Solving Skills: You will have to solve customer issues, sometimes without seeing the actual problem first hand. • At least 2 to 3 years related work and previous management experience with a reputable Courier company or related. GCC experience is an advantage.
• Process and customer-focused with strong interpersonal skills.
• Proven experience in solving complex problems and coming up with viable solutions under extreme pressure.
• Excellent computer skills, including proficiency In MS Office. *supervisory skills *Must be able to handle pressure *Should be able to do multi task
Company Websites: Explore the career pages of major companies and organizations in the UAE. Many companies post their job openings on their official websites. Recruitment Agencies: Some recruitment agencies specialize in technology and data science roles. Consider reaching out to agencies in the UAE to help you find suitable positions. Networking: Attend industry events, webinars, and meetups related to data science. Networking can open up opportunities and provide insights into available positions. Professional Associations: Check with professional organizations related to data science, analytics, or technology in the UAE. These associations often share job opportunities with their members. University Career Centers: If you are a recent graduate or a student, check with university career centers. They may have information about entry-level positions and internships. Government Job Portals: Some countries have government portals where companies post job openings. In the UAE, you can check platforms like MOHRE (Ministry of Human Resources and Emiratisation). Specialized Data Science Platforms: Websites like Kaggle, Stack Overflow Jobs, and DataJobs.com often feature data science positions. Remember to tailor your resume to highlight your skills and experiences relevant to the specific job requirements. Additionally, ensure that you have a strong online presence, especially on professional platforms like LinkedIn, where recruiters often search for potential candidates. Always check for the latest updates and job listings, as the job market is dynamic and may have changed since my last update.