Key Responsibilities:
Interact with customers to solve issues and questions about products, services, and policies.
Maintain a positive and friendly tone with customers at all times.
Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally.
Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform.
Listen to customer complaints and try to identify the cause of their problem to your best ability.
Identify the appropriate response and strategy to solve customer issues as quickly as possible.
Be able to manage large amounts of phone calls, chats, emails, and other communication channels.
Ensure customer satisfaction and maintain professional customer support.
Place the customer at the center of the customer service experience.

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