To ensure that SOP Basic standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.

To take a hands-on approach in the operation of the outlet.

To ensure that the par stocks and FIFO system for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.

To assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.

To attend daily briefing with the associates on preparation, service and menu.

To liaise with the supporting departments on daily operation and quality.

To establish a rapport with guests maintaining good relationship.

To report “lost and found” items.

To ensure that the outlet is kept clean and organized, both at the front as well as the back of house.

To liaise and organize with Housekeeping Department that the established cleaning schedule are strictly adhered to.

To issue repair and maintenance job orders to ensure proper maintenance of the outlet.

To ensure that all associates always provide courteous and professional service .

To assist in the team building of an efficient team of associates by taking an active interest in their welfare, safety and development.

To carry out any other reasonable duties and responsibilities as assigned.

To report for duty punctually wearing the correct uniform and name badges at all times.

To provide courteous and professional service at all times.

To have a complete understanding of and adhere to the Hotel’s Policy relating to Fire, Hygiene, Health and Safety.

To maintain a high standard of personal appearance and hygiene at all times.

To have a complete understanding of the hotel’s associate handbook and adhere to the regulation contained within.

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