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Confidential Company - Dubai, UAE

A healthy concept casual dining restaurant in Dubai, UAE requires an Assistant Restaurant Manager to assist in the floor operations.

Job Profile:

To assist and ensure proper training and supervision of all the personnel, to deliver prompt, ‎courteous service in a manner that compiles with Food and Beverage standards and company ‎policies and procedures. ‎

Primary Responsibilities:

•Be passionate about customer service with the capability of delivering amazing ‎hospitality to our guests.‎
•Responsible to train line staff and conduct comprehensive training.‎
•To be present at all times during normal and peak hours operation.‎
•Responsible to retain service standards in accordance with established policies and ‎procedures.‎
•Increase the level of guest satisfaction by delivery of an improved product through ‎team member’s development, job engineering and quality image.‎
•Responsible for exceeding expectations of guest satisfaction by implementing and ‎monitoring innovative and creative service skills.‎
•Ensure that guests receive the highest possible level of service to maintain overall ‎satisfaction on a consistent basis.‎
•Responsible to evaluate, respond to and take necessary action regarding guest ‎comments related to the restaurant.‎
•Build and maintain healthy guest relations with regulars and new visitors to the ‎restaurant.‎
•Responsible for the set-up of the outlet with set standards of performance.‎
•Establish and maintain an efficient restaurant operation with an emphasis on a timely, ‎productive and quality service.‎
•Maintain standards of Food and Beverage quality as per established standards, ‎policies and procedures.‎
•Foster positive thinking and motivation within the outlet.‎
•Adherence to stock control and par stocks of Food and Beverage and of equipment ‎‎(controlling costs)‎
•Manage and control equipments and assets
•Effective liaison with outsourced parties, stewarding and housekeeping staff.‎
•Good knowledge of related software, (Micros, Respack) and to set up cross training ‎for all the staff.‎
•Be aware of all procedures and goals for Personal and Training activities.‎
•Maximize revenue through sales and increase the revenue through up-selling, ‎effective training and motivational techniques.‎
•Responsible for the training of all restaurant team members to ensure consistent and ‎high quality standards, discipline and build up high team morale.‎
•Assign areas of responsibility to operational staff.‎
•Conduct performance evaluation of line staff.‎
•Concern for team members and address their problems.‎
•Prepare the daily/weekly/monthly roster in co-ordination with the Operations and ‎Kitchen team.‎
•Be fully aware of the restaurant licensing regulations, health and safety procedures ‎and to follow them and ensure that all team members are fully trained.‎
•Understand and explain financial reports related to the restaurant revenue.‎
•Contribute to the profitability and guest patronage.‎
•Conduct daily team members communication meetings.‎
•Work in cooperation with the Executive Chef on menus and promotions
•Plan, organize and execute ‘group events’, parties, ‘festive events’ at the restaurant. ‎Ensure success, profitability and guest satisfaction is achieved during these events.‎

Skills and Qualifications:‎

•Degree / Diploma in Hospitality Management.‎
•Minimum 3 years experience in FandB Operations leadership role
•be able to speak, read and write English. Additional languages will be preferred.‎
•Must have knowledge of dining room and service procedures and functions.‎
•Possess basic math skills and have the ability to handle money and operate a point-‎of-sale system.‎
•Be able to work in a standing position for long periods of time
•Be able to work in a fast paced environment.‎
•Be able to manage multiple tasks simultaneously.‎