To provide helpdesk support in relation to the Information Technology (IT) environment within Dubai and regional offices.
To provide administrative assistance to the IT team:
Provide support by answering calls, creating help desk tickets, and escalating as required;
Perform daily checks of the Bank’s IT equipment, office printer environment, conference and meetings rooms and critical systems; and
Provide support to walk-up and email requests, creating tickets, and escalating as required.
Responsible for maintaining the IT departments governance:
Maintain updated records on all vendors and related contracts;
Ensure all purchase orders and invoices are submitted for processing;
Provide support to document and track all IT equipment and assets; and
Provide support for compliance with all policies and procedures.
Responsible for providing help desk support to all departments, users and offices across the MEA region.
Responsible for creating, liaising, directing and escalating relevant IT matters within the UAE IT team, and group globally.
Liaise with all vendors to ensure all related administrative tasks such as renewing contracts, payment of invoices, compliance with Banks policies and procedures are done in a timeously manner.
Technical knowledge, skills and experience.
Practical experience providing helpdesk support.
General understanding of IT systems such as Desktops, Laptops, Printers, Monitors and related IT infrastructure is desirable.
Note:
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Resume Keyword Practices to Avoid
We’ve established that using resume keywords throughout your application boosts your chances of a human hiring manager seeing it.
However, be careful not to overdo it.
Packing your resume full of keywords is almost as bad as not including any at all.
Don’t forget that a real person will (hopefully) see your resume at some point. So use natural language that engages that person.
Tip
Make sure you balance hard skills vs soft skills on your resume to show you’re a rounded candidate.
Otherwise, they’ll think you’re either a bad writer — which indicates your communication skills aren’t good — or assume you’re trying to beat the ATS, making you seem dishonest.
Hidden Keywords
This is a sneakier trick some applicants use. It involves copy-pasting a keyword several times, but applying a white font so that the keywords are invisible.
But because the ATS scans all words despite their color, it counts all instances of a keyword. For example, a resume might contain five “invisible” instances of the keyword “business analysis” but only three “visible” ones. The “Find” tool can reveal where invisible keywords are:
Resume Objective
Business Analyst with over 5 years of experience supporting business solution software and performing business analysis. Aiming to utilize my strong prioritization skills and business analysis ability to achieve the goals of your company. Possess a Certification in Business Analysis.
Invisible keywords are used by some candidates.
The ATS counts all eight instances though, and “ranks” that resume higher.
However, since most ATS software lets the hiring manager see a plain text version of the resume, “hidden” keywords appear, and they’ll see your trick.
The result? You’ll come across as untrustworthy, and not worth hiring.