Job Description / Role

Employment: Full Time
Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor.
Room attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly and should also able to address guest requests and problems.
He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel’s procedures/standards.
Additionally, maintain complete knowledge of correct maintenance and use of equipment.
Dusts the room and furniture.
Replenishes guestroom and bath supplies
Enters and prepares the room for cleaning
Vacuums and racks the carpet
Checks and secures the rooms
Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
Cleans guest bathroom/bedroom/floor corridor
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain positive guest relations at all times
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Resolve guest complaints, ensuring guest satisfaction
Requirements
At least High School Graduate
Willing to work in shifting schedule
Preferably with experience as Housekeeping in hospitality industry
Possess good grooming standard
Can handle conversation with the guests.

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