We are looking forward for a Customer Service Executive to work with us in Al Ain.
Below mentioned Job Description for the same.
1. Reconfirms the validity of the passport, visa, and category applied for and photographs even after the verification done by the service desk at the reception.
2. Responsible for primary data entry.
3. Accepts service charge, courier charge and passport/visa fee in cash.
4. Prints three receipts, one for the Applicant, one for the Consulate and one for BLS records.
5. Explains post submission procedure and informing applicant how to track his/her application.
6. Make a final check on the application by verifying all the important details and assure that there are no mistakes.
7. Attach category wise file reference barcode stickers on the application form and back of the passport.
8. Tagging of the application by color coding as required.
9. Tallying and accounting of day end cash.
10. Compliance with Behavioral conduct and process as laid down by BLS International Services.
11. By end of the day to check that all the applications are done and arranged for the Consulate team to pick up next day morning.
Skills Required
1. Good communication and interpersonal skills.
2. Experience in handling customers on face to face
3. Experience Typing skills
4. Flexibility
Other Requirements
1. Should have valid residence visa in UAE.
2. Residence location preferred to be in Dubai.
Sales Skills for the Workplace
There are some retail sales skills that aren’t usually listed on a resume, but are still important for sales employees. Ensure you have these five skills to achieve success in sales.
Diplomacy
Unfortunately, sales associates have a bad reputation due to marketing tactics like spam emails and robocalls. As a result, you sometimes have to deal with customers who are angry before you’ve even said anything.
An elderly lady watches as her husband pays for the groceries
An outgoing personality helps keep clients happy.
You need diplomatic skills to respond appropriately to customers who want to take out their own troubles on you. Sometimes, you can make a sale despite their initial unwillingness to engage with you by being diplomatic.