Receiving customer request via Email/Phone handling customers with professionalism and respect, ensuring their request are fulfilled on time and all service levels are met.
Liaising with our Technical team to support us in fulfilling customer requests.
Conducting surveys with customer after requests are fulfilled to ensure their satisfaction.
Maintain a high level of customer satisfaction.
Fluent written and spoken in their respective languages. Comfortable using the Microsoft Tools. Able to handle pressure well and able to Multitask.