We are looking for Female Arabic Speaking (Read, Write and Speak) Training Manager to deliver training for customer service roles as per the training requirements and standards defined by the project requirements. The position is based in Al Ain and is on a one year contract with a possibility of an extension or re-deployment on another project. The Training manager will be responsible for ensuring following deliverables:
- optimum yield/output across all training initiatives and maintaining positive first-time percentage and certification results
- Manage end to end training process and maintaining positive first-time pass percentages and certification results
- Coach and feedback the bottom performers who do not meet the minimum performance standards
- Ongoing development and enhancement or relevant training content and material
- Maintain and publish all training related reports (MIS) on a weekly and monthly basis
- Interact with client for all clarifications on product and process knowledge and conducting of monthly job knowledge test for all operations staff
- Recommend and implementing training solutions which are beneficial to the client
- Motivational activities in training to ensure all the new hires are properly engaged
- Development and enhancement of training programs for trainers
- Manage and ensures that all training performance metrics and requirements are met and/or exceeded.
- Complete special training projects as needed
- Perform training related administrative duties as required
- Creates agent/team reports of trends and observations pertaining to training
- Management of the training database and report creation Training Production Matrix
Salary offered for this position is AED 12000- 14000 + benefits. We are looking for female candidates only and with a prior experience of training in customer service roles.
How to use strong action verbs on your resume
To effectively use resume power verbs, focus first on filling out your experience section with specific, quantified examples of your accomplishments. Then, use a compelling verb to enhance your bullet points.
Here’s a sample bullet point where the candidate improperly used resume action verbs:
Don't
“Went to all weekly company meetings to share department news.”
This example starts with a weak verb. “Went” doesn’t convey any positive information. This verb just indicates you did what was expected of you.
Hiring managers will be impressed if you show your proactiveness and back it up with quantifiable evidence.
Here’s the same example enhanced with resume action words:
Do
“Spearheaded weekly company meetings by communicating departmental growth and productivity.”
The applicant opens with a much more targeted action verb. Unlike “went to,” “spearheaded” is decisive and suggests the candidate has leadership abilities, organizational skills, and a knack for planning.
The applicant also includes the strong verb “communicating,” which is among the most common resume keywords recognized by corporate applicant tracking systems (ATS). By using action verbs, your resume is more likely to bypass the ATS and land in the hiring manager’s inbox.
Finally, the candidate ends their bullet point by stating explicitly what they communicated: “departmental growth and productivity.”