We are looking for Female Arabic Speaking (Read, Write and Speak) Training Manager to deliver training for customer service roles as per the training requirements and standards defined by the project requirements. The position is based in Al Ain and is on a one year contract with a possibility of an extension or re-deployment on another project. The Training manager will be responsible for ensuring following deliverables:
 - optimum yield/output across all training initiatives and maintaining positive first-time percentage and certification results
- Manage end to end training process and maintaining positive first-time pass percentages and certification results
- Coach and feedback the bottom performers who do not meet the minimum performance standards
- Ongoing development and enhancement or relevant training content and material
- Maintain and publish all training related reports (MIS) on a weekly and monthly basis
- Interact with client for all clarifications on product and process knowledge and conducting of monthly job knowledge test for all operations staff
- Recommend and implementing training solutions which are beneficial to the client
- Motivational activities in training to ensure all the new hires are properly engaged
- Development and enhancement of training programs for trainers
- Manage and ensures that all training performance metrics and requirements are met and/or exceeded.
- Complete special training projects as needed
- Perform training related administrative duties as required
- Creates agent/team reports of trends and observations pertaining to training
- Management of the training database and report creation Training Production Matrix
Salary offered for this position is AED 12000- 14000 + benefits. We are looking for female candidates only and with a prior experience of training in customer service roles.