Fairmont
Heritage place
At nature's door
Position:
Owner concierge coordinator
Status of position: full time
Hours of duty: varied
Days off: varied
Effective date: asap
Responsibilities:
- coordinating all aspects of owner requests, recording and tracking all pertinent communications, bookings and details of owner and guest itineraries to the highest level of satisfaction at all times.
- attend to owner/guest checkouts and special handling of accounts
- assist in hosting events such as children's crafts, movie night and wine and cheese receptions
- provide shuttle service upon request for owners and guests in the property vehicle.
- conducts pre-arrival, post-stay, and welcoming calls to all owners, soliciting feedback and ensuring delivery of the "authentically local experiences".
- direct housekeeping contractors to ensure standards are consistently maintained.
- ensure all owner and guest requests are actioned and/or followed up on within 2 hours of the request being made.
- assist in building a detailed owner/guest profile database by recording all preferences, requests, and activities in the property management system.
- assist with payroll and accounts payable procedures
- collection and reconciliation of owners' association fees
Qualifications:
- an understanding of the structure and operation of property management and hospitality.
- computer literacy a must including applications in word, internet explorer and excel.
- self-motivated, resourceful,, highly organized, extremely detailed, calm under pressure, effective at multi-tasking, prioritizing, follow up, thinking on the run, problem solving, accountability and the proven ability to work well under pressure.
Posting date: january 19, 2015| closing date: january 30, 2015
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