We are looking for a Telephone Operator for our hotel apartment who should be aware of calling and receiving calls from customers. Courteously greet the customer and give them the best customer service needed. Give customer’s assistance by answering their inquiries and other concerns. Transfer calls from to designated area or department. Encode and forward customer’s concerns to authorized personnel that will further assist the concern of the customer. Should have knowledge of giving a wakeup calls to the guest as per the guest request. Should be able to take the message on behalf of the guests and forward the same once the guest returns. Update the directory information. Knowledge of telephone switchboard is compulsory and if you have knowledge of opera system then it would be an added advantage. Candidates from hotel background will be given priority.
Sales Skills for the Workplace
There are some retail sales skills that aren’t usually listed on a resume, but are still important for sales employees. Ensure you have these five skills to achieve success in sales.
Diplomacy
Unfortunately, sales associates have a bad reputation due to marketing tactics like spam emails and robocalls. As a result, you sometimes have to deal with customers who are angry before you’ve even said anything.
An elderly lady watches as her husband pays for the groceries
An outgoing personality helps keep clients happy.
You need diplomatic skills to respond appropriately to customers who want to take out their own troubles on you. Sometimes, you can make a sale despite their initial unwillingness to engage with you by being diplomatic.