Operations Director

Urgent Opening Operations Director
We are looking for and young dynamic, charismatic Director, Service Operations; who can look after our marketing, contact center (CC) and other related business activities. In order to apply, you must meet the following criteria:
• The duty is to demonstrate the ability of organizing and managing the smooth running of various contact center functions through qualified and multi-skilled manpower. The successful operation of the contact center (CC) should guarantee/ earn the satisfaction of all stakeholders.
• Manage and coordinate all the various functions of CC and assign responsibilities in regard to contact center services, directory information, customer care and field installation team.
• Ensure all the standards are as per ISO 9000-2008 / 27001
• Ensure required state of art technologies are equipped in CC and properly maintained. Also, ensure it’s are under approved budget.
• 3-5 Years of experience in same or equivalent position. Experience in Telecom industry is preferred.
• 8-10 years of experience in Contact Centre management.
• Display of business acumen, must be bilingual.
• Master’s Degree in Business Management and Degree or Diploma in Telecommunication or equivalent field.
All applicants must be under Family or Company VISA (Transferable).
Stating Position Name in the subject line.

Best practices can make a positive impact on the workplace.

Following these best practices can help you be successful in your job and make a positive impact on the workplace.

• Be clear about your expectations. At the beginning of a new job, it's important to have a clear understanding of your role and responsibilities. This will help you set realistic goals and expectations, and it will also help you avoid any surprises down the road.

• Be proactive. Don't wait for things to come to you. Take initiative and look for ways to contribute to your team and the company. This will show your employer that you're a valuable asset.

• Be a team player. Be willing to help out your colleagues and be supportive of their efforts. This will create a positive work environment and make you more approachable.

• Be communicative. Communicate effectively with your colleagues, your manager, and your customers. This will help you build relationships and get your work done efficiently.

• Be professional. Dress and act professionally at all times. This will show your employer that you're serious about your job and that you're a good fit for the company culture.

• Be positive. A positive attitude can go a long way in the workplace. It will make you more enjoyable to work with and it will help you stay motivated even when things get tough.

Here are some additional best practices that can help you boost morale and engagement in the workplace:

• Recognize accomplishments. When someone does a good job, be sure to let them know. This will show them that you appreciate their efforts and it will motivate them to continue doing their best.

• Prioritize learning. Encourage employees to learn new skills and stay up-to-date on industry trends. This will help them grow in their careers and it will make them more valuable to the company.

• Open communication channels. Make sure there are open lines of communication between employees and management. This will help to build trust and rapport, and it will also make it easier to resolve any problems that arise.

• Make yourself helpful. Be willing to help out your colleagues, even if it's not your job. This will show that you're a team player and that you're willing to go the extra mile.

• Don't be afraid to speak up. If you have an idea or a suggestion, don't be afraid to share it. This shows that you're engaged and that you're willing to contribute to the company.

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Best practices can make a positive impact on the workplace.

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