Western passport-holders preferred due to visa processing requirements. Further, a female candidate without family commitments is preferred due to the strong work commitment that will be required. A highly reputed MNC is looking for a Sales and Customer Service Assistant to join their busy Dubai office. Responsibilities: Supporting the Area Sales Manager/Business Director with customer service; Processing RFQ’s including internal technical clarifications; Creating commercial offers with price calculations in accordance with supervisor’s approval and instructions; Control orders, clarifications and follow-ups; Creation of credit notes subject to approval of Regional Director (no signature authorization will rest with the employee); Claim processing; Establishing price lists and creation of sales statistics as per instructions from the Sales Manager; Create case studies if requested by the Sales Manager; Entering customer info into database; Organizing customer visits or Manager’s business trips including visa application processes, flight reservations with related documents; Delivery time estimation in collaboration with internal departments; Coordination of delivery times and schedules and lead time control; Payment control; Credit limit check, follow-up and credit limit increase; Payment terms and conditions coordination such as L/C, etc.; Invitation letters and other related required documents for customers; Filing; Facilitate excellent customer service via various communication channels (email, fax, phone); Creation of PowerPoint’s and other MS Office documents; Supporting and operating in proxy for colleagues in case of sickness or vacation; Carry out additional tasks in absence of Manager; Inter-departments communication within the company.
Degree/Associate Degree in a relevant discipline; Minimum of 3 years experience in similar admin/customer service support or commercial role; Strong knowledge of MS Office; Ability to deal professionally with customers at all levels; Strong writing and communication skills with excellent telephone etiquette; Ability to work as an integral team member, resolving queries and helping other team members; Strong day-to-day planning and organizing; Highly motivated. Language knowledge: English (Fluent), French (Intermediate).