Western passport-holders preferred due to visa processing requirements. Further, a female candidate without family commitments is preferred due to the strong work commitment that will be required. A highly reputed MNC is looking for a Sales and Customer Service Assistant to join their busy Dubai office. Responsibilities: Supporting the Area Sales Manager/Business Director with customer service; Processing RFQ’s including internal technical clarifications; Creating commercial offers with price calculations in accordance with supervisor’s approval and instructions; Control orders, clarifications and follow-ups; Creation of credit notes subject to approval of Regional Director (no signature authorization will rest with the employee); Claim processing; Establishing price lists and creation of sales statistics as per instructions from the Sales Manager; Create case studies if requested by the Sales Manager; Entering customer info into database; Organizing customer visits or Manager’s business trips including visa application processes, flight reservations with related documents; Delivery time estimation in collaboration with internal departments; Coordination of delivery times and schedules and lead time control; Payment control; Credit limit check, follow-up and credit limit increase; Payment terms and conditions coordination such as L/C, etc.; Invitation letters and other related required documents for customers; Filing; Facilitate excellent customer service via various communication channels (email, fax, phone); Creation of PowerPoint’s and other MS Office documents; Supporting and operating in proxy for colleagues in case of sickness or vacation; Carry out additional tasks in absence of Manager; Inter-departments communication within the company.
Degree/Associate Degree in a relevant discipline; Minimum of 3 years experience in similar admin/customer service support or commercial role; Strong knowledge of MS Office; Ability to deal professionally with customers at all levels; Strong writing and communication skills with excellent telephone etiquette; Ability to work as an integral team member, resolving queries and helping other team members; Strong day-to-day planning and organizing; Highly motivated. Language knowledge: English (Fluent), French (Intermediate).
Resume Keyword Practices to Avoid
We’ve established that using resume keywords throughout your application boosts your chances of a human hiring manager seeing it.
However, be careful not to overdo it.
Packing your resume full of keywords is almost as bad as not including any at all.
Don’t forget that a real person will (hopefully) see your resume at some point. So use natural language that engages that person.
Tip
Make sure you balance hard skills vs soft skills on your resume to show you’re a rounded candidate.
Otherwise, they’ll think you’re either a bad writer — which indicates your communication skills aren’t good — or assume you’re trying to beat the ATS, making you seem dishonest.
Dishonest Keywords
It’s tempting to simply include all of the keywords you see in a job posting on your resume to maximize your chances of getting past the ATS.
But hiring managers are going to be suspicious if they see a resume that’s too perfect.
And even if you make it through to the interview, expect to be pressed with some tough questions about your skills.
Stick to the abilities and qualifications you actually have. Adding skills you lack will waste everyone’s time.