Key Responsibilities:
•  Ensure guests are greeted upon arrival, checked-in and escorted to room
• Maintain an up to date knowledge of the hotel and services and provide information and respond to guest queries
• Ensure effective handover is done, gaining information from Assistant Front Office Manager and morning Shift Leader
• Make control tours of the hotel ensuring that cleanliness and security is at maximum
• Handle all guest complaints or problems and take immediate action in case an incident
• Control all department keys / room master keys and ensure that an effective handover is made to the Night Manager in conjunction with the evening Shift Leader
• Maintain an awareness of sales opportunities in order to maximize revenue
• Personally check all VIP arrival rooms and meets guest upon arrival
• Record all important issues and situations for the General Manager
Key Requirements:
• Candidate should have similar experience in branded 5 star hotels in UAE/Middle East.
• Strong communication skills
• Good interpersonal and stakeholder engagement skills
• Ability to cope with multiple priorities and learn new categories very fast Should be available in UAE. Candidate outside UAE should not apply. Salary 25,000 AED +benefits.