Customer Account Representative (GRBD124)
Job ID: GRBD124
Term: Permanent Full Time
Global Relay is the leading provider of cloud-based electronic message archiving, supervision, and eDiscovery solutions for the global financial sector, delivering services to 18,000 customers in 90 countries. Global Relay Archive securely captures and preserves email, instant messaging, mobile messaging, Bloomberg, Thomson Reuters, Twitter, LinkedIn, Facebook and more — with Blackberry, iPhone, iPad, Android, Outlook and Web access.
Global Relay is headquartered in Vancouver's Gastown, with offices in New York, Chicago, London, and Singapore. We strive to be a top employer and were recognized by numerous awards including Top 10 Best Companies to Work for in BC (2012 and 2011), Canada’s 10 Most Admired Corporate Cultures (2013), and Deloitte's list of 50 fastest-growing companies in Canada (2013).
With over 325 employees, Global Relay is growing rapidly and looking for new talent. Global Relay provides fantastic opportunities to individuals with passion in business and technology. For those with international business aspirations, Global Relay offers invaluable exposure to doing business with some of the most influential companies in the world. Global Relay is also ideal for people who want to create cool technologies using massively scalable "big data" architecture and a strong focus on mobile.
Apply today – we have five floors of great open space offices with a fast-paced vibe, lots of amenities, a roof top deck & BBQ, and an in-house chef, all located in the heart of Gastown near Waterfront Station. To learn more about our culture and community involvement, please visit (www.globalrelay.com).
The Role:
Reporting to the Regional VP of Sales and supported by an extensive expert team, the successful candidate will answer calls and follow up on sales leads from new and existing customers. The Customer Account Resentative will also focus on promoting Global Relay’s technical SaaS products and their advantages.
Role Responsibilities:
• Seek out opportunities for sales to new customers and Channel Partners
• Respond to inbound leads and prospects via cold calls into a geographic territory
• Establish strong customer relations
• Provide world class service in handling and resolving customer enquiries and issues
• Provide knowledgeable service and demonstrations of Global Relay products
• Achieve sales targets and objectives
• Coordinate activity with other departments including Legal, Accounting, Provisioning, and Customer Support
Qualifications:
• Post-secondary education; undergraduate degree is preferred
• Sales or Channel Partner experience, ideally in the information technology sector with understanding of cloud based architecture
• Demonstrated ability to assess customer needs and closing sales
• Professional business manner with the ability to establish relationships at executive business levels
• Outstanding communication skills and organizational skills with strong attention to detail
• Ability to multi-task in a fast-paced environment
• Previous direct experience with SalesForce or other CRM system is highly desirable
To Apply:
If you are interested in this position, please send your cover letter and resume in one PDF document to: careers@globalrelay.net. Save your PDF using the following format "FirstName LastName (Application Date)". Reference "Customer Account Representative_GRBD124” in email subject line.
No phone calls please; applicants must be eligible to work in Canada.
There are am many careers as the ideas exist. But the question arises which profession is best for you. Sometime this question could be answer in simple worlds but some time it become very complicated to define the profession which could become the source of respectable livelihood. In this regard it is good idea to collect the information about the profession which could be adopted with your kind of academic qualification. Arrange that information in a tabular form and compare that data. In this way you could get the clear picture of jobs which you could join.
After that it is necessary to collect the information about the sources of jobs you have decided as your career. In this way you could get the right direction for selecting your profession and developing your career in that field. An important factor is that join that field in which you could develop your interest.
Career development techniques are strategies and activities that individuals can engage in to enhance their skills, knowledge, and opportunities for professional growth. Here are some effective career development techniques to consider:
Set Clear Goals: Define short-term and long-term career goals. Having clear objectives will help you stay focused and motivated.
Self-Assessment: Reflect on your strengths, skills, interests, and values. Understand your personal and professional preferences to make informed career decisions.
Continuous Learning: Pursue ongoing education and skill development. Take courses, attend workshops, webinars, and seminars to stay current in your field.
Networking: Build a strong professional network by attending industry events, joining online communities, and connecting with colleagues and mentors.
Mentorship and Coaching: Seek guidance from experienced professionals who can provide valuable insights, advice, and support.
Job Rotation: Explore different roles within your organization to gain diverse experience and broaden your skill set.
Cross-Functional Projects: Collaborate with colleagues from other departments or teams to develop a deeper understanding of the organization and expand your skills.
Leadership Development Programs: Participate in programs designed to nurture leadership skills and prepare you for higher responsibilities.
Online Presence: Build a strong online presence through platforms like LinkedIn to showcase your expertise and connect with professionals in your field.
Volunteer and Pro Bono Work: Offer your skills to nonprofit organizations or volunteer for projects that align with your career goals.
Personal Branding: Define your unique value proposition and personal brand to differentiate yourself in the job market.
Public Speaking and Presentation Skills: Improve your communication skills by practicing public speaking and giving presentations.
Career Workshops and Seminars: Attend workshops and seminars on topics like resume building, interview skills, and job search strategies.
Industry Certifications: Obtain relevant certifications that demonstrate your expertise and commitment to your field.
Skill Showcasing: Create an online portfolio, blog, or website to showcase your projects, accomplishments, and skills.
Read and Stay Informed: Keep up with industry trends and developments by reading books, articles, and research relevant to your field.
Time Management: Develop effective time management skills to prioritize tasks and maximize productivity.
Goal Tracking: Regularly review your progress toward your career goals and adjust your strategies as needed.
Embrace Challenges: Take on challenging projects that push you outside your comfort zone and help you acquire new skills.
Feedback and Self-Reflection: Seek feedback from supervisors, peers, and mentors to identify areas for improvement. Engage in self-reflection to assess your growth and areas of development.
Remember that career development is a continuous process. It's important to tailor these techniques to your individual needs, preferences, and career goals. Regularly assessing your progress, adapting to changes in your industry, and being open to new opportunities will contribute to your ongoing professional growth.