>Bachelor's Degree in Computer Science, Information Technology or similar technical field >Required 5+ years' of experience in IT security products implementation >Candidates with hands on experience in Solarwinds Implementations or Ipswitch MFT will be preferred >Possess exceptionally high customer service skills and a commitment to excellent customer support. >Team Player with positive mental attitude >Excellent analytical and problems solving skills >Experience working with projects including writing/documenting technical procedures or training >Strong technical skills, as well as the ability to work independently with multiple tasks >Point of Sale experience is a big plus >Professional Certifications will be advantageous >Must be willing to travel **