* Confer with customers by telephone to provide information about products or services, take bookings for shipments/collection, or obtain details of complaints.
*Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
*Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
*Greet customers warmly and ascertain problem or reason for calling.
*Attempt to persuade customer to reconsider cancellation.
*Provide quality customer service on every call.
*Communicate clearly and effectively with customers.
*Promote good listening skills.
*Manage length of calls.
• At least 1 to 2 years related work and previous management experience with a reputable Courier company or related. GCC experience is an advantage.
• Process and customer-focused with strong interpersonal skills.
• Proven experience in solving complex problems and coming up with viable solutions under extreme pressure.
• Excellent computer skills, including proficiency In MS Office. Good with systems and a fast learner. *Must be able to handle pressure *Should be able to do multi task - clerical works.
Hiring managers see the same phrases and words on resumes again and again. Good examples are “Tasked with” and “Responsible for,” among other resume buzzwords. To emphasize your talents, use some of these powerful resume action verbs instead.
Wondering how to write a resume that makes a positive impression on the hiring manager? Using powerful resume action verbs in your resume bullet points is a good start. Appropriate use of action verbs on your resume will help you land more job interviews and keep your job search as short as possible.