* Confer with customers by telephone to provide information about products or services, take bookings for shipments/collection, or obtain details of complaints.
*Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
*Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
*Greet customers warmly and ascertain problem or reason for calling.
*Attempt to persuade customer to reconsider cancellation.
*Provide quality customer service on every call.
*Communicate clearly and effectively with customers.
*Promote good listening skills.
*Manage length of calls.
• At least 1 to 2 years related work and previous management experience with a reputable Courier company or related. GCC experience is an advantage.
• Process and customer-focused with strong interpersonal skills.
• Proven experience in solving complex problems and coming up with viable solutions under extreme pressure.
• Excellent computer skills, including proficiency In MS Office. Good with systems and a fast learner. *Must be able to handle pressure *Should be able to do multi task - clerical works.
How to Use Keywords in Your Resume
ATS software is not always accurate. So when you’ve found the keywords to put on your resume, you need to include them clearly so that the ATS can read them.
Don’t: Embed resume keywords in images or use fancy fonts.
Do: Use standard fonts and avoid images in favor of plain text.
Use a Standard Resume Font
Pick a standard font for your resume? When the ATS scans your application, it can only read resume keywords if they’re written using common fonts.
Fonts like Calibri, Cambria, and Georgia come preinstalled on most computers. Also be sure to avoid uncommon fonts — particularly ones downloaded from the internet.