Outbound Customer Service Representative (Telecom Sales Specialist)
Terms of Employment: Permanent, Full Time, Shift, Weekend, Day, Evening
Salary: $12.00 to $13.00 Hourly for 40 hours per week, Bonus, Other Benefits
Anticipated Start Date: 2014/10/08
Location: Moncton, New Brunswick (10 vacancies )
Skill Requirements:
Education: Completion of high school
Credentials (certificates, licences, memberships, courses, etc.): Not applicable
Experience: No experience
Work Setting: Business services
Business Equipment and Computer Applications: Windows, Electronic mail, Database software, Internet browser
Specific Skills: Answer inquiries and provide information to customers, Explain the type and cost of services offered, Arrange for billing for services, Receive payments, Access and process information
Security and Safety: Criminal record check
Work Conditions and Physical Capabilities: Fast-paced environment, Repetitive tasks, Attention to detail
Transportation/Travel Information: Public transportation is available
Work Location Information: Urban area
Essential Skills: Reading text, Document use, Communication, Problem solving, Critical thinking, Computer use, Continuous learning
Other Information:Starting wage is up to 12$/Hour . Benefits after 3 months. Commission on Sales. Opportunities for advancement. Referral Bonuses (earn money by referring friends!!)
Languages: English
Advertised until: 2014/10/28
Resume Keyword Practices to Avoid
We’ve established that using resume keywords throughout your application boosts your chances of a human hiring manager seeing it.
However, be careful not to overdo it.
Packing your resume full of keywords is almost as bad as not including any at all.
Don’t forget that a real person will (hopefully) see your resume at some point. So use natural language that engages that person.
Tip
Make sure you balance hard skills vs soft skills on your resume to show you’re a rounded candidate.
Otherwise, they’ll think you’re either a bad writer — which indicates your communication skills aren’t good — or assume you’re trying to beat the ATS, making you seem dishonest.
Keyword Stuffing
Keyword stuffing refers to using the same keyword again and again in an unnatural way to get your resume past the ATS.
People engage in keyword stuffing because some ATS software gives applications a higher ranking when it detects a keyword is used more. For instance, an ATS might assign a higher score to a candidate who mentions “search engine optimization” six times over one who mentions it three times.
Here’s an example of how one applicant tried to stuff the keyword “customer satisfaction” in their resume:
Boosted customer satisfaction by 47% by implementing customer satisfaction methods as part of company-wide effort to increase customer satisfaction rates.
Trained 7 new staff members in all aspects of housekeeping, ensuring that they meet health and safety standards
An applicant stuffs the keyword “customer satisfaction” on their resume.
See how extreme this is?
This technique might get your resume past the ATS, but will immediately turn off the hiring manager — ruining your chances of getting hired.