Provide user level technical support for end users.
• Printer/ Fax support Backup system support, spyware removal and data recovery.
• Deploying new equipment.
• Provide investigation, diagnosis, resolution and recovery for hardware and software problems.
• Manage service requests, software installations, new computer setups, upgrades. etc
• Able to support Microsoft Outlook, Explorers, Windows and Mac platform, desktops, laptops, printers, network copiers, NIC’s, basic LAN/WAN connectivity etc.
• Should have hands on experience in PC hardware repairing especially in laptops.
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