Job Purpose:
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Job Duties:
- Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Skills/Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.
After getting selected from the crowd of resume a very significant step comes before you which you have to cross successfully. It is job interview. Only those applicants achieve their goal that could successfully cross this step. Taking in view the significance of this step it is vital to prepare yourself in advance. For this purpose experts suggested that interviewee must formulate the effective strategies to enable him for desired results.
It is wise thinking to arrange rehearsal sessions so that you could build a self-confidence which is the basic need of every interview. Though expert interviewers try to give the confidence to the interviewee with different techniques yet he needs some preparations so that he could handle the extreme situations during interview. Some people develop their senses in such a way that they could generate the excellent results under high stress. It is due to their mental stiffness which they have developed during lifetime.