Responsibilities:
• Answer calls from the general public or to specialized reservations functions serving travel agencies, commercial accounts, group and tour sales, or to special service desks dependent upon call volumes, service levels, and/or employee's skills.
• Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, and courteous manner.
• Resolves customer conflicts requiring handling or service.
• Computes fares and quotes fare rules.
• Issues computer generated tickets, exchanges or re-validations
• Computes and issues refunds for ticket purchases. Skills • IATA or similar diploma
• Minimum 2-4 years of work experience in travel agency, airline or airline General Sales Agency.
• Working experience in all reservation systems
• Excellent command of English and Arabic
• Excellent communication skills
• Excellent presentation skills
A level education with a minimum of 4 years front line travel experience as a Reservation/Sales agent.
Knowledge/Skills of standard fares and ticketing certificate from IATA or equivalent. Knowledge of dnata Front Office system/Airline Reservation systems. Knowledge of world geography and major carrier networks to facilitate quick itinerary planning. Interpersonal ability, telephone and customer service skills. Proficient in MS Office applications i.e. word and excel. Strong verbal and written English is a mus.
Sales Skills to Put on Your Resume
Although there are many types of sales jobs, certain sales skills are universal. These five sales job skills for your resume will be attractive to hiring managers, no matter the industry or company.
Tip
Use the job ad to find out which skills to list on your resume. Employers always list the skills and abilities they want in the job description.
Software Skills
Software skills are an important form of computer skills commonly used in sales. Nearly every company uses some form of software to conduct business and manage its records. Sales departments are no exception.
A balding salesman shows a car to a man and women in his showroom
Communication skills are vital in retail.
Clearly list all computer software packages you’re familiar with on your resume to demonstrate your knowledge and show that you can learn new programs.
Sales workers use their technical skills to track leads, conversions, and client communications with sales software. Sales employees must be comfortable using software like spreadsheets, databases, and word processing programs.