Job Type: Full time
Duration: Long Term
Salary: AED 4000 to AED 4500
Responsibilities:
- Serve as the initial point of contact for users seeking technical assistance.
- Collect information to understand and diagnose the issue.
- Troubleshoot and resolve hardware, software, and network issues.
- Provide step-by-step guidance to users for problem resolution.
- Log and manage support tickets, tracking issues from inception to resolution.
- Ensure timely updates to users on the status of their requests.
- Provide remote assistance using remote desktop tools.
- Hardware and Software Installation:
- Assist with the installation, configuration, and maintenance of hardware and software.
Skills:
- Understanding of operating systems (Windows, macOS).
- Knowledge of common business applications and productivity tools.
- Basic knowledge of networking and server management.
- Basic understanding of ITSM
- Strong problem-solving skills and the ability to think logically.
- Familiarity with diagnostic tools and techniques.
Qualifications:
- 2-5 years of domain/relevant experience - Mandatory
- Bachelor of Engineering (B.E) or Bachelor of Technology (B.Tech) – Mandatory.
Note:
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