Job Type: Full time
Duration: Long Term
Salary: AED 4000 to AED 4500
Responsibilities:
- Serve as the initial point of contact for users seeking technical assistance.
- Collect information to understand and diagnose the issue.
- Troubleshoot and resolve hardware, software, and network issues.
- Provide step-by-step guidance to users for problem resolution.
- Log and manage support tickets, tracking issues from inception to resolution.
- Ensure timely updates to users on the status of their requests.
- Provide remote assistance using remote desktop tools.
- Hardware and Software Installation:
- Assist with the installation, configuration, and maintenance of hardware and software.
Skills:
- Understanding of operating systems (Windows, macOS).
- Knowledge of common business applications and productivity tools.
- Basic knowledge of networking and server management.
- Basic understanding of ITSM
- Strong problem-solving skills and the ability to think logically.
- Familiarity with diagnostic tools and techniques.
Qualifications:
- 2-5 years of domain/relevant experience - Mandatory
- Bachelor of Engineering (B.E) or Bachelor of Technology (B.Tech) – Mandatory.
Note:
We are (gulfvisit.com) here only share the Jobs Adverts from different sources. We strictly recommend to never make payment or send money for any service like VISA, Interview or any other payment for getting Job. We are not responsible for any payment either paid by the Jobs Seeker or by the Employer.
Resume Keywords List
Below is a list of common industry-specific keywords to use in a resume and cover letter.