We are expanding our customer service team and looking for enthusiastic individuals to join us as Call Center Associates. The Call Center Associates will be responsible for providing exceptional customer service and support through inbound and outbound calls.
Key Responsibilities:
Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
Provide information about products, services, and promotions.
Assist customers with order placement, tracking, and issue resolution.
Make outbound calls for follow-ups, surveys, and promotions.
Navigate computer systems to access and update customer information.
Collaborate with team members to achieve customer service goals.
Meet and exceed performance targets and key performance indicators (KPIs)
Follow company Scripts and guidelines for effective communication. Handle and resolve customer complaints and issues with empathy and professionalism.
Requirements:
Previous experience in a call center or customer service role is preferred.
Strong communication and interpersonal skills.
Ability to handle a high volume of calls in a fast-paced environment.
Proficiency in computer systems and data entry.
Excellent problem-solving and multitasking abilities.
Positive attitude and willingness to learn.
High school diploma or equivalent
Benefits:
Competitive hourly wage plus performance-based incentives.
Opportunities for career development and advancement.
Positive and collaborative work environment.
Health insurance and other benefits
How to Apply: Please submit your resume and a cover letter detailing your relevant experience and why you are the right fit for this position
We look forward to reviewing your application.
Salary: 3500 Dhs.
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Sales Skills to Put on Your Resume
Although there are many types of sales jobs, certain sales skills are universal. These five sales job skills for your resume will be attractive to hiring managers, no matter the industry or company.
Tip
Use the job ad to find out which skills to list on your resume. Employers always list the skills and abilities they want in the job description.
Time Management
Effective time management skills are vital for workers in retail, since you’ll often have more flexibility with your work schedule than members of other industries.
Usually, managers view sales outcomes as more important than the sales process. They want to see high volumes, and they often give you the freedom to decide how to approach sales goals.
But with this freedom comes responsibility. Hiring managers want to know their sales team can prioritize tasks, avoid distractions, and pursue leads rather than procrastinate or get drawn into less important work.
Emphasize your time management skills to show that you can handle the job and get things done on schedule.