Job Title: Reservation Agent
Location: Dubai, UAE
Position Type: Full-Time
Job Description:
We are seeking a friendly and organized Reservation Agent to join our team. As a Reservation Agent, you will be responsible for assisting guests with their reservations, providing information about the hotel’s services, and ensuring a positive booking experience. If you have excellent communication skills, a customer-focused attitude, and a passion for creating seamless guest experiences, we encourage you to apply and become an integral part of our hotel’s front office team.
Responsibilities:
Assist guests with inquiries and reservations via phone, email, or online platforms.
Provide accurate information about room availability, rates, and hotel amenities.
Process reservations and updates in the hotel’s booking system.
Assist in coordinating group bookings and events.
Handle guest requests, special preferences, and inquiries professionally.
Collaborate with other hotel departments to ensure guest needs are met.
Maintain accurate records of reservations and guest information.
Offer recommendations and upsell additional services when appropriate.
Follow established hotel procedures and policies.
Provide exceptional customer service and ensure guest satisfaction.
Qualifications:
Previous experience as a Reservation Agent or in a customer service role is preferred.
Excellent communication skills, both verbal and written.
Strong organizational skills and attention to detail.
Positive attitude and a customer-focused approach.
Ability to work in a fast-paced environment and manage multiple tasks.
Proficiency in using reservation software or booking systems.
Knowledge of local attractions and events is a plus.
High school diploma or equivalent.
Benefits:
Competitive hourly wage and opportunities for growth within the hotel.
Employee benefits package, including health and wellness programs.
Collaborative and supportive work environment.
Opportunity to provide excellent guest service and create memorable experiences.
If you’re excited about assisting guests with reservations, ensuring smooth booking processes, and being part of a front office team that enhances guest experiences, please submit your resume and cover letter to
We look forward to welcoming dedicated Reservation Agents to our team and creating positive impressions for our guests!.
Note:
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Resume Keyword Practices to Avoid
We’ve established that using resume keywords throughout your application boosts your chances of a human hiring manager seeing it.
However, be careful not to overdo it.
Packing your resume full of keywords is almost as bad as not including any at all.
Don’t forget that a real person will (hopefully) see your resume at some point. So use natural language that engages that person.
Tip
Make sure you balance hard skills vs soft skills on your resume to show you’re a rounded candidate.
Otherwise, they’ll think you’re either a bad writer — which indicates your communication skills aren’t good — or assume you’re trying to beat the ATS, making you seem dishonest.
Keyword Stuffing
Keyword stuffing refers to using the same keyword again and again in an unnatural way to get your resume past the ATS.
People engage in keyword stuffing because some ATS software gives applications a higher ranking when it detects a keyword is used more. For instance, an ATS might assign a higher score to a candidate who mentions “search engine optimization” six times over one who mentions it three times.
Here’s an example of how one applicant tried to stuff the keyword “customer satisfaction” in their resume:
Boosted customer satisfaction by 47% by implementing customer satisfaction methods as part of company-wide effort to increase customer satisfaction rates.
Trained 7 new staff members in all aspects of housekeeping, ensuring that they meet health and safety standards
An applicant stuffs the keyword “customer satisfaction” on their resume.
See how extreme this is?
This technique might get your resume past the ATS, but will immediately turn off the hiring manager — ruining your chances of getting hired.