A call center representative is often the frontline of an organization. Call center representative duties include providing information about products and services, taking orders, responding to customer complaints, processing returns, and performing countless other activities.
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.
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Sales Skills for the Workplace
There are some retail sales skills that aren’t usually listed on a resume, but are still important for sales employees. Ensure you have these five skills to achieve success in sales.
Patience
Although “patience” isn’t a skill applicants generally list on a resume, it’s a quality you must have if you want to be successful in this industry.
Sales don’t always happen instantly. Sometimes they do, and those occasions are worth celebrating because they’re rare.
More often, a sale occurs after you’ve had repeated contact with a lead. Someone without patience might give up and stop trying to sell to certain people when they don’t achieve instant success.
If you’re a patient sales employee, you’ll earn more money throughout your career.