Maintain working schedules on a day to day basis
Recruit, hire, train, and supervise café staff according to the company policies
Brief employees about rules of the cafe
Ensure that the machines such as coffee machine or tea machine are working fine
Make sure the cleaning is done before the daily operations start
Coordinate with suppliers for the stock of raw materials and monitor and maintain inventory with the ability to negotiate with vendors for lower prices or better service.
Coordinate with the staff according to different shifts and confirm the availability
Plan different deals and discounts to attract potential customers
Coordinate with the baristas and chef to plan out a new menu, manage the updating of design, planning, costing and pricing of menus
Co-ordinate food and drinks/beverages preparation and ensuring quality management of food and drinks/beverages
Ensure that the needs of the customers are fulfilled
Manage the billing procedures. Knowledge of basic mathematics, accounting and payroll, in order to maintain the café’s books and handle payroll.
Keep a record of monthly expenses and revenues. Monitor budgets to ensure that the café remains profitable. Actively find ways to lower operational costs while expanding the cafés customer base. Responsibly use resources and control expenses to operate within budgetary controls
Ensure smooth operations of our cafe when we are understaffed
Oversee scheduling of staff members and be able to quickly find replacements in the event of a staff member being sick or absent
Work closely with customers to answer questions and listen to complaints regarding food quality and customer service before working to resolve those complaints promptly. Maintain healthy relationship with customers
Listen to customer preferences and make suggestions for menu items
Customer service skills to meet and address customers’ requests, demands and concerns.
Skills in both management and administration in order to lead a team, allocate resources and make intelligent decisions about the best strategies for running the business.
Good management of time and organizational skills to handle a multitude of tasks efficiently and be able to prioritize.
This includes the planning and pricing menus, management of preparation and cooking, all foods and beverages to adhere to agreed prices/budgets and maintain applicable quality standards and records whilst maintaining responsibility for ordering and obtaining supplies, quality control and management of team members.
Overall responsibility for ensuring compliance with sanitation, hygiene, health and safety legislation, organisational and quality requirements and working policies and procedures. Manage Front of House duties to include taking and making reservations, taking and serving order, clearing and preparing tables, prepare the bill and take payment
Allocate workloads to team members
Supervise, manage and direct the overall performance of the team
Set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met
Set an example for team members of commitment, work ethic and habits and personal character
The role is part of the whole organisation team and as such requires you to perform such reasonable tasks that are required, as and when necessary, to maintain, promote, develop and expand the business of our organisation and its interests generally.
Develop, implement and manage our social media strategy
Define most important social media KPIs. Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs
Create actionable plans to both grow and maintain followers through popular social media platforms such as Twitter, Facebook, Pinterest, YouTube and LinkedIn
Measure the success of every social media campaign by analyzing data to determine whether social media campaigns have achieved their objectives.
Stay up to date with latest social media best practices and technologies
Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
Work with copywriters and designers to ensure content is informative and appealing
Collaborate with Marketing, Sales and Product Development teams
Monitor SEO and user engagement and suggest content optimization
Communicate with industry professionals and influencers via social media to create a strong network
Formulating high-quality novel written and visual content for each social media campaign.
Building a social media presence by maintaining a solid online presence.
Monitoring the company’s brand on social media.
Building brand awareness by engaging relevant influencers.
Managing our online communities to ensure respectful and appropriate engagement.
Responding to comments on each of our account.

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